V.34 Fax Server Appliances
Multi-Tech Device Manager
The FaxFinder family of V.34 fax server
appliances allows you to
receive faxes wherever you are as e-mails and send faxes from any
application
that can print. The FaxFinder family provides distributed faxing
capabilities,
over a WAN, from a corporate office to small remote offices as well as
to field
sales people. In addition, they provide secure, convenient faxing for
LAN users
offering a high degree of privacy for both the sender and recipient.
The
FaxFinder is available in a 1, 2, 4, and 8-port model for connecting
directly to
an analog port of a T1/PRI equipped PBX, or in a 2-port model (FF110)
utilizing
Direct Inward Dialing (DID).
Contents
The FaxFinder product consists of four upgradeable parts the
FaxFinder
Client, Multi-Tech Device Manager, FaxFinder Server, and modem firmware.
- The FaxFinder Client software runs on a
user’s Windows XP /
2000 / NT machine. OS Compatibility: Windows 2000 Windows NT
Workstation 4.0, and Windows XP All Distributions.
- The FaxFinder Terminal Services Client
software runs on a user’s Windows Terminal
Services machine. OS Compatibility: Windows 2000 Server,
Windows NT Server 4.0, and Windows 2003.
- The Multi-Tech Device Manager software
runs on a user’s Windows XP /
2000 / NT machine.
- The FaxFinder Server firmware that
implements the fax server functionality of the Fax Finder.
- The modem firmware on the modems of the
FaxFinder server.
- The
FF100
has one MT5634SMI POTS
modem module.
- The
FF200
has two MT5634SMI POTS
modem modules.
- The
FF220
has two MT5634SMI POTS
modem modules.
- The
FF420
has four MT5634SMI POTS
modem modules.
-
The FF820
has eight MT5634SMI POTS
modem modules.
- The
FF110
has two modems in it. One is a MT5634ZBA-DID
modem connected to the DID
port for inbound faxing and the other is a loop-start inbound /
outbound fax port modem module – referred to in the software
as a POTS modem and they
take different firmware.
- The
CF220
has two MT5634ZBA-DID
modem modules.
If the Multi-Tech Device Manager has not been installed,
install it first.
When updating to the latest software / firmware levels, it
is best to
update the Device Manager software, then modem firmware, followed by
the
FaxFinder firmware, and the Client software.
Contents
To upgrade
the Multi-Tech Device Manager
- Exit the
Multi-Tech Device Manager
- Run the mt-device-manager_x_xx.exe
(where x_xx is the latest version) by double clicking on it.
- Follow
the on screen instructions to complete the update.
To update the modem
firmware, use the Update mechanism within the Multi-Tech
Device Manager software:
- Open the
Multi-Tech Device Manager Software.
- Select
the Device Status tab.
- Right
click on the FaxFinder listed whose modem’s you want to
update and select the “update” menu item.
- The
Update window will appear. Select the modem you wish to
update.
- Enter
the name of the firmware file you wish to use to update the modem (or
browse to it). DID modem
firmware is of the form: ECccnnnn.hex.
The SMI modem module firmware is of the form: DWccnnnn.hex.
The CF220 channel firmware is GPQGnnnn.hex.
The cc is the country code, and nnnn is the version number.
- After
the filename is entered, click the “Start Update”
button.
- The
update will take about two-three minutes. The status box will display
informational messages and the progress bar will show the progress of
the flash update procedure.
- When it
is done, click the close box.
To update the FaxFinder
Server firmware:
- Save the
Server Configuration File
as detailed below.
- Open the
Multi-Tech Device Manager Software.
- Select
the Device Status tab.
- Right
click on the FaxFinder you want to update and select the
“update” menu item.
- The
Update window will appear. Select FaxFinder firmware.
- Enter
the name of the firmware file you wish to use to update the FaxFinder
(or browse to it). It will be of the form XXXX_n_nn.bin
where XXXX is the model
the firmware is for.
- Click
the “Start Update” button.
- The
update will take about a minute. The status box will display
informational messages that show the progress of the
procedure.
- When it
is done, click the close box.
To update the FaxFinder
Client software:
- Quit the
FaxFinder client software.
- Run the ffclient_x_xx.exe
(where x_xx is the latest version) by double clicking on it.
- Or Run ffclientts_x_xx_xx.exe
for the Terminal Services Version of the FaxFinder Client.
- Follow
the on screen instructions to complete the update.
To
save the Server Configuration File:
- Open the
Multi-Tech Device Manager Software.
- Select
the Device Status tab.
- Right
click on the FaxFinder you want to update and select the
“save configuration” menu item.
-
The Save Configuration
window will appear. It
will point you to a directory to save the Server Configuration file.
Contents
Multi-Tech Device Manager Version 1.08.06
----------------------------------------------------------------------------
This is a maintenance release of the Multi-Tech Device
Manager.
New
Features and Changes
- Check the Multi-Tech Website for current documentation
describing new features.
Bug
Fixes
- Retrieve Sent Faxes did not copy received faxes in pdf format.
Contents
Multi-Tech Device Manager Version 1.08.00
----------------------------------------------------------------------------
This is a feature release of the Multi-Tech Device
Manager.
New
Features and Changes
- Check the Multi-Tech Website for current documentation
describing new features.
- Added a way to retrieve received faxes from a FaxFinder
Server when an email server is unavailable
- Added a CSV Import and Export of a FaxFinder Server Phone
Book.
Contents
Multi-Tech Device Manager Version 1.07.00
----------------------------------------------------------------------------
This is a maintenance release of the Multi-Tech Device
Manager.
New
Features and Changes
- Check the Multi-Tech Website for current documentation
describing new features.
- Added support for the FF120 and FF220
Contents
Multi-Tech Device Manager Version 1.06.08
----------------------------------------------------------------------------
This is a maintenance release of the Multi-Tech Device
Manager.
New
Features and Changes
- Check the Multi-Tech Website for current documentation
describing new features.
- Added Edit | Auto-Discover devices to identify IP addresses
of FaxFinder devices on a LAN. FF100 and FF200 servers with
firmware 1.05 and greater will broadcast for 5 minutes after they are
rebooted. FF220, FF420, and FF820s with firmware 1.02 and
greater will continually broadcast every 30 seconds. You can
Click on a "discovered" IP to set the IP Address, or set the User ID
and Password to factory defaults.
- Prompts the user to save the phone book before Updating a
FF server.
- Added File | Options | Logging Tab for control of the Debug
Log File. Trace Level 1 is the least logging, and Trace level
9 is the most. The Trace Level defaults to 5.
Contents
Multi-Tech Device Manager Version 1.06.02
----------------------------------------------------------------------------
This is a feature release of the Multi-Tech Device
Manager.
New
Features and Changes
- Added support for the FF420 and FF820 FaxFinder products.
Multi-Tech Device Manager Version 1.05.08
----------------------------------------------------------------------------
This is a maintenance release of the FaxFinder
Manager. With this
release we changed the name from FaxFinder Manager to Multi-Tech Device
Manager. We also changed the install location. You
should uninstall
the previous version of FaxFinder Manager before you install this
version.
This version will force an uninstall of the FaxFinder Manager before
you can
install the Multi-Tech Device Manager.
Contents
FaxFinder Manager Version 1.05
----------------------------------------------------------------------------
This is a maintenance release of the FaxFinder
Manager. You may install
version 1.05 over the previous version by selecting upgrade when
the
install is executed.
Important note: Although it is
not necessary, if you want to uninstall version 1.04 of the
FF-Manager, before upgrading to version 1.05. You must
uninstall the
FaxFinder Client FIRST. If the FF-Manager version 1.04 is
uninstalled it
will corrupt the FaxFinder Client registry information. With
version 1.05
of the FF-Manager, this registry problem is fixed.
To Uninstall FF-Manager version 1.04
- Uninstall the FaxFinder Client (it will require a re-boot)
- Uninstall the FF-Manager
- Install either FF-Manager 1.05 or the FaxFinder Client.
New
Features and Changes
Bug
Fixes
- When restoring a config file if the Server's admin login is
used, instead of the admin login saved in the config file.
- When restoring a config file to a server with a different
IP Address than the IP Address of the config file, you could not
restore with an older version config file.
- Synchronize phone books did not work when don directly
after a firmware update. This is because the config file was
converted after the update, and the in memory config file version was
not updated.
- If the FF-Manager is uninstalled the registry information
for the FaxFinder Client can be corrupted. See important note
above.
Known
Problems
Contents
FaxFinder Manager Version 1.04
----------------------------------------------------------------------------
This is the first revision of the FaxFinder Manager.
It replaces Update functionality in the FaxFinder Client Application.
New
Features and Changes
- Moved the Update capability of the FaxFinder Client to this
application.
- Added Phone Book Sharing so Phone books could be copied
from one FaxFinder Server to another.
- Added the ability to Save and Restore configurations of a
FaxFinder Server.
- Added the ability to enter a domain name for a FaxFinder
Server as well as entering it by IP Address.
Known
Problems
- When using the Restore feature to Restore a configuration
file. If the saved admin uid and password are different than
the server uid and password, the web page will converted to the "old"
uid and password.
- Workaround: make sure the userid and password of the
server matches the userid and password of the config file. It
can be edited in a text editor to ensure this.
- When restoring a config file to a server with a different
IP Address than the IP Address of the config file, you may not restore
with an older config file.
- Workaround: Restore the config file to the server with
the same IP as the config file. Save the restored config
file. Then restore this converted config file to the server
you originally wanted to update.
- When upgrading an FF100 version 1.01 or FF110 version 1.02
to version 1.03, a second reboot is required in order to use the
Synchronize PhoneBooks option from the FaxFinder/CallFinder manager.
This is because the FaxFinder Server will incorrectly report the
configuration file version of the newly update PRIMARY FaxFinder as
version 6 when it in reality is version 8. The second reboot causes the
FaxFinder Server to read the converted configuration file, and the
correct configuration file version (version 8).
Contents
For technical support, you may contact your authorized
Multi-Tech Systems distributor, dealer or the following Multi-Tech
Systems branch offices.
Contents
All documents and software provided herewith are Copyright (c)
2004 Multi-Tech Systems. All rights reserved. MS, Windows,
Windows 95, Windows NT are trade names of Microsoft
Corporation. Other trademarks or trade names used herein are
properties of the respective owners.
Contents