V.34 Fax Server Appliances

Multi-Tech Device Manager

Contents

• Introduction
• Hardware Description
• Update
• Revision History
• Support Options
• Copyrights and Trademarks

Introduction

The FaxFinder family of V.34 fax server appliances allows you to receive faxes wherever you are as e-mails and send faxes from any application that can print. The FaxFinder family provides distributed faxing capabilities, over a WAN, from a corporate office to small remote offices as well as to field sales people. In addition, they provide secure, convenient faxing for LAN users offering a high degree of privacy for both the sender and recipient. The FaxFinder is available in a 1-port model for connecting directly to an analog port of a T1/PRI equipped PBX, or in a 2-port model utilizing Direct Inward Dialing (DID).

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Hardware Description

The FaxFinder product consists of four upgradeable parts:

1. The FaxFinder Client software which runs on a user’s Windows XP / 2000 / NT machine.
2. The Multi-Tech Device Manager software which runs on a user’s Windows XP / 2000 / NT machine.
3. The FaxFinder Server firmware that implements the fax server functionality of the Fax Finder.
4. The modem or channel firmware on the modems or channels in the FaxFinder server.

• The FF100 has one MT5634SMI POTS modem module.
• The FF200 has two MT5634SMI POTS modem modules.
• The FF110 has two modems in it. One is a MT5634ZBA-DID modem connected to the DID port for inbound faxing and the other is a loop-start inbound / outbound fax port modem module – referred to in the software as a POTS modem and they take different firmware.
• The CF220 has two MT5634ZBA-DID modem modules.

If the Multi-Tech Device Manager has not been installed, install it first.  When updating to the latest software / firmware levels, it is best to update the modem firmware first, the FaxFinder firmware next and the software last.

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Update

• Multi-Tech Device Manager Software
• Modem or Channel Firmware
• FaxFinder Server Firmware
• FaxFinder Client Software
• Save the FaxFinder Configuration File

To upgrade the Multi-Tech Device Manager 

1. Exit the Multi-Tech Device Manager
2. Run the mt-device-manager_x_xx.exe (where x_xx is the latest version) by double clicking on it.
3. Follow the on screen instructions to complete the update.

To update the modem firmware, use the Update mechanism within the Multi-Tech Device Manager software:

1. Open the Multi-Tech Device Manager Software. 
2. Select the Device Status tab. 
3. Right click on the FaxFinder listed whose modem’s you want to update and select the “update” menu item. 
4. The Update window will appear. Select the modem you wish to update. 
5. Enter the name of the firmware file you wish to use to update the modem (or browse to it). DID modem firmware is of the form: ECccnnnn.hex. The SMI modem module firmware is of the form: DWccnnnn.hex.  The CF220 channel firmware is GPQGnnnn.hex.  The cc is the country code, and nnnn is the version number. 
6. After the filename is entered, click the “Start Update” button. 
7. The update will take about two-three minutes. The status box will display informational messages and the progress bar will show the progress of the flash update procedure. 
8. When it is done, click the close box.

To update the FaxFinder Server firmware: 

1. Save the Server Configuration File as detailed below.
2. Open the Multi-Tech Device Manager Software. 
3. Select the Device Status tab.
4. Right click on the FaxFinder you want to update and select the “update” menu item. 
5. The Update window will appear. Select FaxFinder firmware.
6. Enter the name of the firmware file you wish to use to update the FaxFinder (or browse to it). It will be of the form XXXX_n_nn.bin where XXXX is the model the firmware is for. 
7. Click the “Start Update” button. 
8. The update will take about a minute. The status box will display informational messages that show the progress of the procedure. 
9. When it is done, click the close box.

To update the FaxFinder Client software:

1. Quit the FaxFinder client software.
2. Run the ffclient_x_xx.exe (where x_xx is the latest version) by double clicking on it. 
3. Follow the on screen instructions to complete the update.

To save the Server Configuration File:

1. Open the Multi-Tech Device Manager Software.

2. Select the Device Status tab.

3. Right click on the FaxFinder you want to update and select the “save configuration” menu item. 

4. The Save Configuration window will appear.   It will point you to a directory to save the Server Configuration file.

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Revision History

Multi-Tech Device Manager Version 1.05.08 ----------------------------------------------------------------------------

This is a maintenance release of the FaxFinder Manager.  With this release we changed the name from FaxFinder Manager to Multi-Tech Device Manager.  We also changed the install location.  You should uninstall the previous version of FaxFinder Manager before you install this version.  This version will force an uninstall of the FaxFinder Manager before you can install the Multi-Tech Device Manager.

FaxFinder Manager Version 1.05 ----------------------------------------------------------------------------

This is a maintenance release of the FaxFinder Manager.  You may install version 1.05 over the previous version by selecting upgrade when the install is executed.

Important note:  Although it is not necessary, if you want to uninstall version 1.04 of the FF-Manager, before upgrading to version 1.05.  You must uninstall the FaxFinder Client FIRST.  If the FF-Manager version 1.04 is uninstalled it will corrupt the FaxFinder Client registry information.  With version 1.05 of the FF-Manager, this registry problem is fixed.  

To Uninstall FF-Manager version 1.04

1. Uninstall the FaxFinder Client (it will require a re-boot)
2. Uninstall the FF-Manager
3. Install either FF-Manager 1.05 or the FaxFinder Client.

New Features and Changes

Bug Fixes

• When restoring a config file if the Server's admin login is used, instead of the admin login saved in the config file.
• When restoring a config file to a server with a different IP Address than the IP Address of the config file, you could not restore with an older version config file.
• Synchronize phone books did not work when don directly after a firmware update.  This is because the config file was converted after the update, and the in memory config file version was not updated.
• If the FF-Manager is uninstalled the registry information for the FaxFinder Client can be corrupted.  See important note above.

Known Problems

FaxFinder Manager Version 1.04 ----------------------------------------------------------------------------

This is the first revision of the FaxFinder Manager.  It replaces Update functionality in the FaxFinder Client Application.

New Features and Changes

• Moved the Update capability of the FaxFinder Client to this application.
• Added Phone Book Sharing so Phone books could be copied from one FaxFinder Server to another.
• Added the ability to Save and Restore configurations of a FaxFinder Server.
• Added the ability to enter a domain name for a FaxFinder Server as well as entering it by IP Address.

Known Problems

• When using the Restore feature to Restore a configuration file.  If the saved admin uid and password are different than the server uid and password, the web page will converted to the "old" uid and password.  
  • Workaround: make sure the userid and password of the server matches the userid and password of the config file.  It can be edited in a text editor to ensure this.
• When restoring a config file to a server with a different IP Address than the IP Address of the config file, you may not restore with an older config file.
  • Workaround: Restore the config file to the server with the same IP as the config file.  Save the restored config file.  Then restore this converted config file to the server you originally wanted to update. 
• When upgrading an FF100 version 1.01 or FF110 version 1.02 to version 1.03, a second reboot is required in order to use the Synchronize PhoneBooks option from the FaxFinder/CallFinder manager. This is because the FaxFinder Server will incorrectly report the configuration file version of the newly update PRIMARY FaxFinder as version 6 when it in reality is version 8. The second reboot causes the FaxFinder Server to read the converted configuration file, and the correct configuration file version (version 8).

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Support Options

For technical support, you may contact your authorized Multi-Tech Systems distributor, dealer or the following Multi-Tech Systems branch offices.

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Copyrights and Trademarks

All documents and software provided herewith are Copyright (c) 2004 Multi-Tech Systems. All rights reserved.  MS, Windows, Windows 95, Windows NT are trade names of Microsoft Corporation.  Other trademarks or trade names used herein are properties of the respective owners.

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