V.34 Fax Server Appliances

Multi-Tech FaxFinder Fax Router

Model FF100

Contents

• Introduction
• Hardware Description
• Update
• Revision History
• Support Options
• Copyrights and Trademarks

Introduction

The FaxFinder family of V.34 fax server appliances allows you to receive faxes wherever you are as e-mails and send faxes from any application that can print. The FaxFinder family provides distributed faxing capabilities, over a WAN, from a corporate office to small remote offices as well as to field sales people. In addition, they provide secure, convenient faxing for LAN users offering a high degree of privacy for both the sender and recipient. The FaxFinder is available in a 1, 2, 4, and 8-port model for connecting directly to an analog port of a T1/PRI equipped PBX, or in a 2-port model (FF110) utilizing Direct Inward Dialing (DID).

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Hardware Description

The FaxFinder product consists of four upgradeable parts the FaxFinder Client, Multi-Tech Device Manager, FaxFinder Server, and modem firmware.

1. The FaxFinder Client software runs on a user’s Windows XP / 2000 / NT machine. OS Compatibility: Windows 2000 Windows NT Workstation 4.0, and Windows XP All Distributions.
2. The FaxFinder Terminal Services Client software runs on a user’s Windows Terminal Services machine. OS Compatibility: Windows 2000 Server, Windows NT Server 4.0, Windows 2003, and Citrix Terminal Server.
3. The Multi-Tech Device Manager software runs on a user’s Windows XP / 2000 / NT machine.
4. The FaxFinder Server firmware that implements the fax server functionality of the Fax Finder.
5. The modem firmware on the modems of the FaxFinder server.

• The FF100 has one MT5634SMI POTS modem module.
• The FF200 has two MT5634SMI POTS modem modules.
• The FF220 has two MT5634SMI POTS modem modules.  
•  The FF420 has four MT5634SMI POTS modem modules.
• The FF820 has eight MT5634SMI POTS modem modules.
• The FF110 has two modems in it a MT5634ZBA-DID modem and a MT5634SMI POTS modem.  The DID modem is connected to the DID port for inbound faxing and the POTS modem is a loop-start inbound / outbound fax port modem module.  Each of these modem need different firmware.

If the Multi-Tech Device Manager has not been installed, install it first.  When updating to the latest software / firmware levels, it is best to update the Device Manager software, then modem firmware, followed by the FaxFinder firmware, and the Client software.

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Update

• Multi-Tech Device Manager Software
• Modem or Channel Firmware
• FaxFinder Server Firmware
• FaxFinder Client Software
• Save the FaxFinder Configuration File

To upgrade the Multi-Tech Device Manager 

1. Exit the Multi-Tech Device Manager
2. Run the mt-device-manager_x_xx_xx.exe (where x_xx_xx is the latest version) by double clicking on it.
3. Follow the on screen instructions to complete the update.

To update the modem firmware, use the Update mechanism within the Multi-Tech Device Manager software:

1. Open the Multi-Tech Device Manager Software. 
2. Select the Device Status tab. 
3. Right click on the FaxFinder listed whose modem’s you want to update and select the “update” menu item. 
4. The Update window will appear. Select the modem you wish to update. 
5. Enter the name of the firmware file you wish to use to update the modem (or browse to it). DID modem firmware is of the form: ECccnnnn.hex. The SMI modem module firmware is of the form: DWccnnnn.hex. The cc is for the country code, and nnnn is for the version number. 
6. After the filename is entered, click the “Start Update” button. 
7. The update will take about two-three minutes. The status box will display informational messages and the progress bar will show the progress of the flash update procedure. 
8. When it is done, click the close box.

To update the FaxFinder Server firmware: 

1. Save the Server Configuration File as detailed below.
2. Open the Multi-Tech Device Manager Software. 
3. Select the Device Status tab.
4. Right click on the FaxFinder you want to update and select the “update” menu item. 
5. The Update window will appear. Select FaxFinder firmware.
6. Enter the name of the firmware file you wish to use to update the FaxFinder (or browse to it). It will be of the form FF100_n_nn.bin where n_nn is the version of the firmware.. 
7. Click the “Start Update” button. 
8. The update will take about a minute. The status box will display informational messages that show the progress of the procedure. 
9. When it is done, click the close box.

To update the FaxFinder Client software:

1. Quit the FaxFinder client software.
2. Run the ffclient_x_xx.exe (where x_xx is the latest version) by double clicking on it.
3. Or Run ffclientts_x_xx_xx.exe for the Terminal Services Version of the FaxFinder Client.
4. Follow the on screen instructions to complete the update.

To save the Server Configuration File:

1. Open the Multi-Tech Device Manager Software.
2. Select the Device Status tab.
3. Right click on the FaxFinder you want to update and select the “save configuration” menu item. 

4. The Save Configuration window will appear.   It will point you to a directory to save the Server Configuration file.  

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Revision History

FF100 Version 1.05B -----------------------------------------------------------------

Bug Fixes

• We found on the FF110 that the restore command used by Repairs would cause the server to be unable to be accessed via telnet.
• Note: We found that using the 911 command 3*** (executed by dialing into the DID port) would recover the FF110 to factory defaults. It may have to be executed multiple times to recover the FF110.

FF100 Version 1.05 -----------------------------------------------------------------

Bug Fixes

• Useing AUTH LOGIN with an MDameon Email server did not work.
• backslashes embedded in strings caused the config file to be corrupted. We now allow embedded backslashes in strings (i.e. user\name@yoursite.com)
• Faxes of more than one page could not be opened by Corel Draw or Photoshop.
• The Fax Log Email Log Threshold and Log History settings would revert to factory defaults when the server is rebooted.

New Features and Changes

• Check the Multi-Tech Website for current documentation describing new features.
• Administration: SMTP Configuration 
  • Added the ability to change the SMTP port to a port other than the default (25).
  • Added the ability to send/not send fax details with emails.
  • If you leave the SMTP Server Address blank, No Emails will be queued.  However, received faxes will be lost.
  • The IP Address was removed from sent emails.  It was deemed redundant.
• Administration: Time Configuration 
  • Added the ability to ignore daylight savings time for users that do not use US DST.
  • Added daylight savings time changes to reflect the 2007 changes in US daylight savings time.
• Administration: 
  • Added the ability to soft-reset the server via the web page.
• Phone Book: 
  • Added the ability to sort by field heading.  Click the heading to sort by that field. 
  • Added an entry for each POTS Modem. Faxes to unknown numbers will be routed to the email address for the modem they were received on. This gives an Administrator the ability to route faxes via the phone line they were received on.
• Modem Configuration: 
  • Added the ability to select send or receive only for a modem.
  • Added the ability to generate Modem Debug with the Fax Debugging radio. This information is only useful to Multi-Tech Tech Support. This radio should only be used if directed by Tech Support.
  •  Added the ability to set an extra Modem Initialization string for the Modem. This field is not set in most cases.
  • Clarified Routing value definitions and added more specific PBX Routing values. None is replaced by POTS Line routing. PBX Routing is replaced by DTMF Digits routing. PBX Mode Code Routing has been replace by Alcatel Mode Code, Siemens HiComm Mode Code, and Avaya Mode Code routing.
  • NOTE: If you are currently using PBX Mode Code Routing, you will need to select the correct implementation of Mode Code Routing (Alcatel, Siemens, or Avaya).
• Current Status: 
  • Added the Modem Version to the display
• Fax Log: 
  • Added the ability to sort by field heading.  Click the heading to sort by that field.
• See http://www.multitech.com/DOCUMENTS/Families/FaxFinder/manuals.asp For information on setup and support for specific PBXs.

FF100 Version 1.04c -----------------------------------------------------------------

Bug Fixes

• With a large phone book (over 30 entries) the Password Administration page is not correct.  Two Entries are missing on all pages after the first page.  

New Features and Changes

• The size of the email address has been changed from 35 to 60 characters.

FF100 Version 1.04a -----------------------------------------------------------------

Bug Fixes

• With a large phone book (over 30 entries) the Password Administration page might not display correctly.  This page has been changed to be paged like the Phone Book page.
• When multiple page faxes are split into files to be emailed, the number of pages in each email are not of a consistant length.  15 pages were followed by 1 page.  
• The email sent when a sendfax fails shows the administrator, instead of the person who tried to send the fax..

New Features and Changes

• The ability to delete the fax log, the threshold for sending the fax log, as well as the number of faxes saved in the log can be altered.
• A Send Fax Receipt can now be sent to the sender of a successful fax.
• Added support for more PBXs, specifically the Magix PBX in the FF100 and FF200.
• Added page x of x to the Send Fax header.
• Added the last email userid and subject line to the Current Status page.
• Added a feature to SMTP processing where the SMTP protocol will fall back to HELO when EHLO is not accepted by the email server.

How to Get the Country Settings when upgrading a FF100 with a version less than 1.03

• If  the FF100 version is at or greater than 1.03, this is should not  be necessary. 
  
• If on the Modem Configuration Page there are no items available in the Country Code drop down, you will need to get the Country Code Settings.
• telnet to the FF100
  
• login with the userid and password
• expand_config country.ini
• tftpd reset (this will reboot your FaxFinder and terminate the telnet session)
  
• You should be able to set Country Code on the Modem Configuration Page.

• When updating the FF100 using the FaxFinder Client, an error message will be received:  WARNING: The FF110firmware usually is named ff110xxxbin.  Flashing with the wrong firmware can destroy the component. This warning message may be ignored as long as you are flashing a FF100 with a file named ff100xxx.bin.  Flashing an FF100 with FF110 firmware will destroy the component.
  

FF100 Version 1.03-----------------------------------------------------------------

Bug Fixes

• Some times on power-up the Client doesn't get the modem version.  The timers were not adjusted correctly if there was a long delay synching to the time server.
• Deleted items in the phone book would cause all items after it to not be displayed.
• When deleting items from the phone book, entries at the end of the phone book could inadvertently deleted.

New Features and Changes

• Added Date time format for International users.
• Added the ability to set Country Code for the modem.
• Added the ability to enter the domain name of a time server.
• Added SMTP Authentication.  We currently support LOGIN and PLAIN format.
• Added the modem log as an attachment to failed faxes.
• Send all failed faxes to the administrator instead of individual users.
• The ability to send received faxes to multiple recipients.  The Extension Number in the Phone book can now be edited to a range of phone numbers so multiple people can be emailed a received fax.  The format of the field is numbers or number ranges separated by commas.  If a field contains the * wild card, all received faxes will be emailed to the entry.  For example a phone number of  1234,1220-1229  A fax received for phone numbers 1234, or 1220 through 1229 will be routed to this user.  Example 2 A phone number of  1235,* will receive all faxes sent to 1235, as well as any other fax received.  The * wild card allows the a person in the phone book to receive a copy of any fax received.
  

FF100 Version 1.01

This is a maintenance release of the FF100.  

Bug Fixes

• It fixes a problem in that when a user sends a fax, the next fax received is routed to the person that just sent a fax instead of the correct user.
  

Warning

• When updating the FF100 using the FaxFinder Client, an error message will be received:  WARNING: The FF110firmware usually is named ff110xxxbin.  Flashing with the wrong firmware can destroy the component. This warning message may be ignored as long as you are flashing a FF100 with a file named ff100xxx.bin.  Flashing an FF100 with FF110 code will destroy the component.

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Support Options

For technical support, you may contact your authorized Multi-Tech Systems distributor, dealer or the following Multi-Tech Systems branch offices.

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Copyrights and Trademarks

All documents and software provided herewith are Copyright (c) 2004 Multi-Tech Systems. All rights reserved.  MS, Windows, Windows 95, Windows NT are trade names of Microsoft Corporation.  Other trademarks or trade names used herein are properties of the respective owners.

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