V.34 Fax Server
Appliances
Multi-Tech FaxFinder Fax Router
Model FF110
The FaxFinder family of V.34 fax server appliances allows you to
receive faxes wherever you are as e-mails and send faxes from any application
that can print. The FaxFinder family provides distributed faxing capabilities,
over a WAN, from a corporate office to small remote offices as well as to field
sales people. In addition, they provide secure, convenient faxing for LAN users
offering a high degree of privacy for both the sender and recipient. The
FaxFinder is available in a 1, 2, 4, and 8-port model for connecting directly to an analog
port of a T1/PRI equipped PBX, or in a 2-port model (FF110) utilizing Direct Inward
Dialing (DID).
Contents
The FaxFinder product consists of four upgradeable parts the FaxFinder
Client, Multi-Tech Device Manager, FaxFinder Server, and modem firmware.
- The FaxFinder Client software runs on a user’s Windows XP / 2000 / NT machine. OS Compatibility: Windows 2000
Windows NT Workstation 4.0, and Windows XP All Distributions.
- The FaxFinder Terminal Services Client software runs on a user’s Windows
Terminal Services machine. OS Compatibility: Windows 2000
Server, Windows NT Server 4.0, Windows 2003, and Citrix Terminal Server.
- The Multi-Tech Device Manager software runs on a user’s Windows XP / 2000 / NT machine.
- The FaxFinder Server firmware that implements the fax server
functionality of the Fax Finder.
- The modem firmware on the modems of the FaxFinder server.
- The
FF100 has one MT5634SMI
POTS modem module.
- The
FF200 has two MT5634SMI
POTS modem modules.
- The
FF220 has two MT5634SMI
POTS modem modules.
- The
FF420 has four MT5634SMI
POTS modem modules.
- The
FF820 has eight MT5634SMI
POTS modem modules.
- The
FF110 has two modems in it a MT5634ZBA-DID modem and a MT5634SMI
POTS modem. The DID modem is connected to the DID port for inbound faxing and the POTS modem is a loop-start
inbound / outbound fax port modem module. Each of these modem need
different firmware.
If the Multi-Tech Device Manager has not been installed, install it
first. When updating to the latest software / firmware
levels, it is best to update the Device Manager software, then modem firmware,
followed by the FaxFinder firmware, and the Client software.
Contents
To upgrade the Multi-Tech Device Manager
- Exit the
Multi-Tech Device Manager
- Run the mt-device-manager_x_xx_xx.exe (where x_xx_xx
is the latest version) by
double clicking on it.
- Follow the on screen instructions to complete
the update.
To update the modem firmware, use the Update
mechanism within the Multi-Tech Device Manager software:
- Open the
Multi-Tech Device Manager
Software.
- Select the Device Status tab.
- Right click on the FaxFinder listed whose
modem’s you want to update and select the “update” menu item.
- The Update window will appear. Select the
modem you wish to update.
- Enter the name of the firmware file you wish
to use to update the modem (or browse to it). DID
modem firmware is of the form: ECccnnnn.hex. The SMI modem
module firmware is of the form: DWccnnnn.hex. The cc is for
the country code, and nnnn is for the version number.
- After the filename is entered, click the
“Start Update” button.
- The update will take about two-three minutes.
The status box will display informational messages and the progress bar will
show the progress of the flash update procedure.
- When it is done, click the close box.
To update the FaxFinder Server firmware:
- Save the Server
Configuration File as detailed below.
- Open the
Multi-Tech Device Manager
Software.
- Select the Device Status tab.
- Right click on the FaxFinder you want to
update and select the “update” menu item.
- The Update window will appear. Select
FaxFinder firmware.
- Enter the name of the firmware file you wish
to use to update the FaxFinder (or browse to it). It will be of the form
FF110_n_nn.bin where n_nn is the firmware version of
the firmware.
- Click the “Start Update” button.
- The update will take about a minute. The
status box will display informational messages that show the progress of the
procedure.
- When it is done, click the close box.
To update the FaxFinder Client software:
- Quit the FaxFinder client software.
- Run the ffclient_x_xx.exe
(where x_xx is the latest version) by double clicking on it.
- Or Run ffclientts_x_xx_xx.exe
for the Terminal Services Version of the FaxFinder Client.
- Follow the on screen instructions to complete
the update.
To save the Server
Configuration File:
- Open the
Multi-Tech Device Manager Software.
- Select the Device Status tab.
- Right click on the FaxFinder you want to update
and select the “save configuration” menu item.
-
The Save Configuration window will
appear. It will point you to a directory to save the
Server Configuration file.
Contents
FF110 Version 1.05C
-----------------------------------------------------------------
Bug
Fixes
- We found on the FF110 that the restore command used by Repairs would cause the server to be unable to be accessed via telnet.
- We found that the watchmefax process was occasionally rebooting the FF110 on power up. This would sometimes corrupt the files stored in flash memory. This was only reproducible using the production update script.
- Note: We found that using the 911 command 3*** (executed by dialing into the DID port) would recover the FF110 to factory defaults. It may have to be executed multiple times to recover the FF110.
FF110 Version 1.05
-----------------------------------------------------------------
Bug
Fixes
- Useing AUTH LOGIN with an MDameon Email server did not work.
- backslashes embedded in strings caused the config file to be corrupted. We
now allow embedded backslashes in strings (i.e. user\name@yoursite.com)
- Faxes of more than one page could not be opened by Corel Draw or
Photoshop.
- The Fax Log Email Log Threshold and Log History settings would revert to
factory defaults when the server is rebooted.
New
Features and Changes
- Check the Multi-Tech Website for current documentation describing new
features.
- Administration: SMTP Configuration
- Added the ability to change the SMTP port to a port other than the
default (25).
- Added the ability to send/not send fax details with emails.
- If you leave the SMTP Server Address blank, No Emails will be queued.
However, received faxes will be lost.
- The IP Address was removed from sent emails. It was deemed
redundant.
- Administration: Time Configuration
- Added the ability to ignore daylight savings time for users that do
not use US DST.
- Added daylight savings time changes to reflect the 2007 changes in US
daylight savings time.
- Administration:
- Added the ability to soft-reset the server via the web page.
- Phone Book:
- Added the ability to sort by field heading. Click the heading to
sort by that field.
- Added an entry for each POTS Modem. Faxes to unknown numbers will be
routed to the email address for the modem they were received on. This
gives an Administrator the ability to route faxes via the phone line
they were received on.
- Modem Configuration:
- Added the ability to select send or receive only for a modem.
- Added the ability to generate Modem Debug with the Fax Debugging
radio. This information is only useful to Multi-Tech Tech Support. This
radio should only be used if directed by Tech Support.
- Added the ability to set an extra Modem Initialization string
for the Modem. This field is not set in most cases.
- Clarified Routing value definitions and added more specific PBX
Routing values. None is replaced by POTS Line routing. PBX Routing is
replaced by DTMF Digits routing. PBX Mode Code Routing has been replace
by Alcatel Mode Code, Siemens HiComm Mode Code, and Avaya Mode Code
routing.
- NOTE: If you are currently using PBX Mode Code Routing, you will need
to select the correct implementation of Mode Code Routing (Alcatel,
Siemens, or Avaya).
- Current Status:
- Added the Modem Version to the display
- Fax Log:
- Added the ability to sort by field heading. Click the heading to
sort by that field.
- See http://www.multitech.com/DOCUMENTS/Families/FaxFinder/manuals.asp
For information on setup and support for specific PBXs.
FF110 Version 1.04c
-----------------------------------------------------------------
Bug
Fixes
- With a large phone book (over 30 entries) the Password Administration page
is not correct. Two Entries are missing on all pages after the first
page.
New
Features and Changes
- The size of the email address has been changed from 35 to 60 characters.
FF110 Version 1.04a
-----------------------------------------------------------------
Bug
Fixes
- With a large phone book (over 30 entries) the Password Administration page
might not display correctly. This page has been changed to be paged
like the Phone Book page.
- When multiple page faxes are split into files to be emailed, the number of
pages in each email are not of a consistant length. 15 pages were
followed by 1 page.
- The email sent when a sendfax fails shows the administrator, instead of
the person who tried to send the fax..
New
Features and Changes
- The ability to delete the fax log, the threshold for sending the fax log,
as well as the number of faxes saved in the log can be altered.
- A Send Fax Receipt can now be sent to the sender of a successful fax.
- Added the last email userid and subject line to the Current Status page.
- Added page x of x to the Send Fax header.
- Added a feature to SMTP processing where the SMTP protocol will fall back
to HELO when EHLO is not accepted by the email server.
FF110 Version
1.03-----------------------------------------------------------------
Bug
Fixes
- Some times on power-up the Client doesn't get the modem version. The
timers were not adjusted correctly if there was a long delay synching to the
time server.
- Deleted items in the phone book would cause all items after it to not be
displayed.
- When deleting items from the phone book, entries at the end of the phone
book could inadvertently deleted.
New
Features and Changes
- Added Date time format for International users.
- Added the ability to enter the domain name of a time server.
- Added SMTP Authentication. We currently support LOGIN and PLAIN
format.
- Added the modem log as an attachment to failed faxes.
- Send all failed faxes to the administrator instead of individual users.
- The ability to send received faxes to multiple recipients. The
Extension Number in the Phone book can now be edited to a range of phone
numbers so multiple people can be emailed a received fax. The format of
the field is numbers or number ranges separated by commas. If a field
contains the * wild card, all received faxes will be emailed to the
entry. For example a phone number of 1234,1220-1229 A fax
received for phone numbers 1234, or 1220 through 1229 will be routed to this
user. Example 2 A phone number of 1235,* will receive all faxes
sent to 1235, as well as any other fax received. The * wild card allows
the a person in the phone book to receive a copy of any fax
received.
FF110 Version
1.02.03-------------------------------------------------------------
- Fixes problems with lines in some emailed faxes in version 1.02
FF110 Version
1.02-----------------------------------------------------------------
Bug
Fixes
- Browser’s that stay on the current status page for 10+ minutes could cause
the web interface to stop functioning
- Various e-mail server issues were fixed
New
Features and Changes
- The DID port’s polarity can now be changed in software.
- The time server can now be entered manually.
Contents
For technical support, you may contact your authorized Multi-Tech Systems
distributor, dealer or the following Multi-Tech Systems branch offices.
Contents
All documents and software provided herewith are Copyright (c) 2004
Multi-Tech Systems. All rights reserved. MS, Windows, Windows 95, Windows
NT are trade names of Microsoft Corporation. Other trademarks or trade
names used herein are properties of the respective owners.
Contents