V.34 Fax Server Appliances

Multi-Tech FaxFinder Fax Router

Model FF220

Contents

• Introduction
• Hardware Description
• Update
• Revision History
• Support Options
• Copyrights and Trademarks

Introduction

The FaxFinder family of V.34 fax server appliances allows you to receive faxes wherever you are as e-mails and send faxes from any application that can print. The FaxFinder family provides distributed faxing capabilities, over a WAN, from a corporate office to small remote offices as well as to field sales people. In addition, they provide secure, convenient faxing for LAN users offering a high degree of privacy for both the sender and recipient. The FaxFinder is available in a 1, 2, 4, and 8-port model for connecting directly to an analog port of a T1/PRI equipped PBX, or in a 2-port model (FF110) utilizing Direct Inward Dialing (DID).

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Hardware Description

The FaxFinder product consists of four upgradeable parts the FaxFinder Client, Multi-Tech Device Manager, FaxFinder Server, and modem firmware.

1. The FaxFinder Client software runs on a user’s Windows XP / 2000 / NT machine. OS Compatibility: Windows 2000 Windows NT Workstation 4.0, and Windows XP All Distributions.
2. The FaxFinder Terminal Services Client software runs on a user’s Windows Terminal Services machine. OS Compatibility: Windows 2000 Server, Windows NT Server 4.0, and Windows 2003.
3. The Multi-Tech Device Manager software runs on a user’s Windows XP / 2000 / NT machine.
4. The FaxFinder Server firmware that implements the fax server functionality of the Fax Finder.
5. The modem firmware on the modems of the FaxFinder server. 

• The FF100 has one MT5634SMI POTS modem module.
• The FF200 has two MT5634SMI POTS modem modules.
• The FF120 has one MT5634SMI POTS modem modules.
• The FF220 has two MT5634SMI POTS modem modules.
• The FF420 has four MT5634SMI POTS modem modules.
• The FF820 has eight MT5634SMI POTS modem modules.
• The FF110 has two modems in it a MT5634ZBA-DID modem and a MT5634SMI POTS modem.  The DID modem is connected to the DID port for inbound faxing and the POTS modem is a loop-start inbound / outbound fax port modem module.  Each of these modem need different firmware.

If the Multi-Tech Device Manager has not been installed, install it first.  When updating to the latest software / firmware levels, it is best to update the Device Manager software, then modem firmware, followed by the FaxFinder firmware, and the Client software.

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Update

• Multi-Tech Device Manager Software
• Modem or Channel Firmware
• FaxFinder Server Firmware
• FaxFinder Client Software
• Save the FaxFinder Configuration File

To upgrade the Multi-Tech Device Manager 

1. Exit the Multi-Tech Device Manager
2. Run the mt-device-manager_x_xx_xx.exe (where x_xx_xx is the latest version) by double clicking on it.
3. Follow the on screen instructions to complete the update.

To update the modem firmware, use the Update mechanism within the Multi-Tech Device Manager software:

1. Open the Multi-Tech Device Manager Software. 
2. Select the Device Status tab. 
3. Right click on the FaxFinder listed whose modem’s you want to update and select the “update” menu item. 
4. The Update window will appear. Select the modem you wish to update. 
5. Enter the name of the firmware file you wish to use to update the modem (or browse to it). The SMI modem module firmware is of the form: DWccnnnn.hex. The cc is for the country code, and nnnn is for the version number. 
6. After the filename is entered, click the “Start Update” button. 
7. The update will take about two-three minutes. The status box will display informational messages and the progress bar will show the progress of the flash update procedure. 
8. When it is done, click the close box.

To update the FaxFinder Server firmware: 

1. Save the Server Configuration File as detailed below.
2. Open the Multi-Tech Device Manager Software. 
3. Select the Device Status tab.
4. Right click on the FaxFinder you want to update and select the “update” menu item. 
5. The Update window will appear. Select FaxFinder firmware.
6. Enter the name of the firmware file you wish to use to update the FaxFinder (or browse to it). It will be of the form FF220_n_nn.bin where n_nn is the version of the firmware. 
7. Click the “Start Update” button. 
8. The update will take about a minute. The status box will display informational messages that show the progress of the procedure. 
9. When it is done, click the close box.

To update the FaxFinder Client software:

1. Quit the FaxFinder client software.
2. Run the ffclient_x_xx_xx.exe (where x_xx_xx is the latest version) by double clicking on it. 
3. Or Run ffclientts_x_xx_xx.exe for the Terminal Services Version of the FaxFinder Client.
4. Follow the on screen instructions to complete the update.

To save the Server Configuration File:

1. Open the Multi-Tech Device Manager Software.
2. Select the Device Status tab.
3. Right click on the FaxFinder you want to update and select the “save configuration” menu item. 

4. The Save Configuration window will appear.   It will point you to a directory to save the Server Configuration file.

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Revision History

FF220 Version 1.04M -----------------------------------------------------------------

Bug Fixes

• Fix email From name for send fax receipts
• Fix resolution for incoming faxes that wrongly specify vertical resolution in english units instead of metric.
• Archiving to share fix when inbound fax count reaches 9999
• Turn off &F in modem init to keep the modem off hook until it is ready
• When in Mode Code, if the entire mode code was not received, mefax would abandon the modem and leave the modem off hook indefinitely (*DW255). This would happen when - after receiving a DTMF# it would then receive a DID:T (which it wasn't expecting). Now it just goes to CONNECT_STATE when it gets the DID:(anything) so it will receive the fax.

New Features and Changes

• Added ability to disable auto media detection (AutoMDIX)
• Handle reset button for Rev C FF120/220 and Rev E FF420/820
• Turn off hard reset of modem between fax calls

Known Problems

FF220 Version 1.04E -----------------------------------------------------------------

Bug Fixes

• DTMF routing of more than 9 digits failed to go to the correct person in the phone book. It was routed to the POTS modem it was received on.
• An extension with leading 0s (0320) does not route correctly. The leading 0 was stripped from the number when searching the phone book for the extension.
• Auto-Discovery could not default a user id and password to factory defaults if the userid had been changed to anything other than admin.
• In the Administration: Time Configuration Page, If the time zone is UK (GMT offset 0) and DST is unchecked, the FaxFinder will error and communication with the FaxFinder is lost.
• File Sharing was updated to resolve problems with connecting to a Windows 2003 server.
• In the Modem Configuration page, A User Defined Routing string set to #$t1#$x? did not parse digits correctly.
• Administration: IP Configuration page: If a name server was incorrect, or it takes more than 5 seconds to resolve a name with the name server, an orphaned socket is created.  Over time this will cause the FaxFinder to not be able to send email if the email server is a dns name.
• An attempt to send Email to a user with: A blank email address; An invalid email addresses; Or an email addresses rejected by the email server will cause the email to be queued indefinitely.  Any email that is rejected by the SMTP email server with a 500 error will be forwarded to the administrator.

New Features and Changes

• The Status LED has been enabled. It will be solid green on power up and go to a flashing state once the system is ready.
• Field Validation was added for the Hostname field in the Administration: IP Configuration page.
• Current Status Page: Email Status Improved SMTP Error Logging. Several more errors were added along with the last line received from the email server, which usually shows the exact error received.
• Current Status Page: Share Status A field which shows the last error that occurred when saving a received fax on the Inbound Fax Share is displayed.
• Shared Resources: Inbound Fax Backup We now attempt to write a file to the Inbound Fax Share to ensure the FaxFinder has write permissions to the drive.
• On the Administration SMTP Configuration page, a button was added to allow an administrator to delete the current pending email from the email queue.

Known Problems

FF220 Version 1.04 -----------------------------------------------------------------

Bug Fixes

• The Server could SEGFAULT, which would cause a MW Reboot email to be sent to the administrator.This was caused by a received fax with mmr compression.
• The sender did not receive an indication that a send fax failed, if the number of re-tries was set greater than one in the FaxFinder Client.
• When a received fax is over 80 pages, a pdf was generated that was invalid after the 80th page.
• We now allow forward slashes or back slashes in the Share Location field of the Shared Resources page.
• When a large fax is split into more than one email, only the last pages sent would be copied to the share drive.
• A userid and password was required for the Share Drive Location.
• Some PBX’s send variable numbers of digits to the modem during a received fax. Calls received with a phone number less than Max Digits would not be found in the phone book. (i. e. 12345T would not match the 12345 extension in the Phone Book.
• When there are users in the phone book with duplicate phone numbers, the Send Fax Receipt always goes to the first user listed in the phone book.

New Features and Changes

• The Status LED has been enabled. It will be solid green on power up and go to a flashing state once the system is ready.
• Administration:SMTP Configuration
• An email address has been added for the FaxFinder Server. Emails will now be sent using Hostname as the from name and this email address as the from email address. This allows an administrator to put a “no reply” email address in emails. Also, some spam filters do not allow the from email and to email to be the same address (i. e. from the admin email address to the admin email address).
• A redundant email server has been added. The FaxFinder Server will automatically switch to the backup email server if an SMTP error occurs.
• The Failed Fax Administrator Email check box has been added. This allows an administrator to decide whether to receive email of failed faxes.
• Shared Resources
• Received Faxes copied to the share drive will now be named recipient@domain_DAY_MON_YEAR_HH_MM_SS_JOBNUMBER-PAGENUMBER.ext. For example: jmaki@multitech.com_03_Jan_2008_19_42_46_0001-001.pdf

Known Problems

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FF220 Version 1.03 -----------------------------------------------------------------

Bug Fixes

• The Modem Configuration Page would sometimes fail to display properly when the Update buton was clicked.
• When sending email to a comcast email account the attached document was not able to be read
• PDFs generated by the Server were not able to be displayed in a PDA
• When changeing IP or admin userid via Auto-Discovery, the Server will now auto-reboot.
• The administrator is only forced to the login page, if the User ID or Password is changed.
• The administrator is only sent an email if the SMTP Server name is changed.

New Features and Changes

• Administration Page
• Time Configuration: Added the ability to set the Real Time Clock via the FaxFinder web interface. Both the date and time can be adjusted. Any updates to RTC settings are also made to system time. On boot, system time will be set to RTC time.
• Setting the Real Time Clock
• The real time clock information is displayed on the Administration page under the Time Configuration section. When the page loads the real time clock is read and the information is displayed in the following fields.
• Time (24 hr) hh:mm:ss
• Date mm/dd/yyyy
• If the information diplayed is incorrect, first check to see that the Time Zone is set correctly for your local time zone. To set the clock use 24 hour local time.
• IP Configuration: A Hostname field was added. Some email servers require a FQDN in order to accept SMTP email. The hostname may be set on the Administration page under the IP Configuration section. If set, this value will be sent to the SMTP server when sending mail via the EHLO command. If not set, the value defaults the model number of the FaxFinder.
• Shared Resources Setup page: We added functionality to connect to a network share.  Currently, all received faxes are simply copied to an external server. No attempt is made to ensure that a copy is made to the share, and there is not any notification whether the FaxFinder can successfully connect to the share. More shared resource functionality will be added in a later release.
• How to Store Incoming Faxes to a Network Share Directory
• Storage Share Directory: This will be the share directory where all incoming faxes will be stored. It should have the form //Servername/ShareDirectoryName or //ServerIPAddress/ShareDirectoryName.
• Examples //donslinux/samba //192.168.52.70/samba //dgreiveldinger/Share or //192.168.8.172/Share
• Username: This will hold the username for an account with write access to the share directory.
• Password: This will hold the password for an account with write access to the share directory.
• The faxfinder may be given its own account with the share directory.
• The Remote Fax ID is now used as the from name for the received fax email.
• The Modem Configuration Page has been re-designed.
• Modem Configuration Page
• The Modem Configuration page has been re-designed to improve the look
• A User Defineable Mode Code Field has been added to the Modem Configuration Page. When you select a mode code definition via the Routing drop down tab, the Routing Definition is displayed in the routing definition edit box. You can then click Description to see how the DTMF digits are masked to retrieve the extension number from the DTMF digits received from the PBX during a call. Click Key to see how to define a custom mode code mask.

Known Problems

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FF220 Version 1.02C -----------------------------------------------------------------

Bug Fixes

• Faxes received as PDFs with 25 or more pages could cause the Server to get into a state where it can not be accesed via the web interface. Also PDF Faxes larger than 25 pages may not be delivered.
• Debugging was left on in the tftp process. This would create a rather large tftplog.txt file while flashing modems.

FF220 Version 1.02 -----------------------------------------------------------------

Bug Fixes

• The Email Threshold was off by a factor of 10.  It is now displayed and set in K bytes.  The setting is used to split faxes if the email server has an attachment size limit.
• The Email Threshold defaulted to 0, which caused Administration settings to not be saved, if the threshold was not set.
• Changing the SMTP Port to anything other than port 25 did not work.
• The Current Status page will now auto update correctly.
• backslashes embedded in strings caused the config file to be corrupted. We now allow embedded backslashes in strings (i.e. user\name@yoursite.com)
• Faxes of more than one page could not be opened by Corel Draw or Photoshop.
• Modems would stop answering calls if the ethernet cable was unplugged.  Modems will answer calls until the drive fills with received faxes.  They then will be busied until the server is rebooted, or received faxes can be delivered.
• The Fax Log Email Log Threshold and Log History settings would revert to factory defaults when the server is rebooted.
• Logout menu would log everyone out of web administration.

New Features and Changes

• If you leave the SMTP Server Address blank in the Administration: SMTP Configuration Page, No Emails will be queued.
• The IP Address was removed from sent emails.  It was deemed redundant.
• Added daylight savings time changes to reflect the 2007 changes in US daylight savings time.
• Added the ability to email received faxes as a PDF file.
• Added autodiscovery to the server (for the Device manager).

Known Problems

FF220 Version 1.01 -----------------------------------------------------------------

Bug Fixes

• PBX Mode code settings were not being processed correctly.
• The Busy Out button on the Current Status page did not work.

New Features and Changes

• The phone book has been increased from 300 to 1000 entries.
• The Fax Details has been removed from the Modem Init Fail email messages.
• Update All Modems in the Modem Configuration Page has been changed to no longer copy the Fax ID.

Known Problems

• The Current Status Page doesn't update automatically for Windows Explorer.

FF220 Version 1.00 -----------------------------------------------------------------

• This the first release of the FF220.

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Support Options

For technical support, you may contact your authorized Multi-Tech Systems distributor, dealer or the following Multi-Tech Systems branch offices.

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Copyrights and Trademarks

All documents and software provided herewith are Copyright (c) 2004 Multi-Tech Systems. All rights reserved.  MS, Windows, Windows 95, Windows NT are trade names of Microsoft Corporation.  Other trademarks or trade names used herein are properties of the respective owners.

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