------------------------------------ MR4800E BASICS ------------------------------------ Complete steps to installing and configuring the MR4800E Controller 1. Hardware Information - Test Jumper - RJ45 Connector - 9-pin Serial Connector - Reset pin hole 2. Pre-Installation - IP Addresses - Equipment you will need 3. Setting up the 4800E Hardware - PC Serial Connection - Initial Configuration 4. Testing the 4800E connection on the network - Using PING 5. Using Telnet and FTP 6. Installing the MCM Supervisor Software 7. Setting up a custom configuration file on the MR4800E Controller 8. Using the Internet to attach to a rack 9. Viewing the MR4800E from a Web Browser 10. Test Procedure ------------------------------------ 1. Hardware Information Prior to installing the controller into the rack, you will want to check the Test Jumper that is located near the front of the controller's main board. It is positioned directly behind the RJ45 jack on the front of the controller. The two pins should NOT be jumpered. Place the jumper plug on only one of the pins before installing the controller. This is a Test Mode jumper. When this jumper is closed (on both pins) the controller will boot up in test mode and will not attach to a network. The MR4800E attaches to an existing network hub via RJ45 connector. Use a straight-through cable just like you would from a PC Network Card to a hub. There is a 9-pin connector on the front of the controller. This connector will be used for direct PPP access to the controller. You would attach a modem to this serial port (using a 9 to 25 pin modem cable) and call the modem directly. You could then log into the controller using PPP. This feature is not currently implemented. There is a tiny hole in the front-center of the controller. This is a hardware reset button. Using a paper clip, you can press this button to reset the controller (instead of powering down the rack or removing the controller from the rack). ------------------------------------- 2. Pre-Installation Before installing the controller there are three things you need to know. a. The IP Address you will assign the 4800E Controller b. The IP Address of your Supervisor PC (if you are using MMM software) - This can be easily changed via TELNET at a later time c. The Gateway IP Address of your router a: The IP address must be static. You cannot use DHCP or any other dynamic addressing. b: The Gateway IP would be your Server IP if it is the router, or it would be your Router's IP if you are running a WAN. You will also need to use a PC when first setting up the controller. This PC must have a serial port that can handle 115,200bps throughput. You will need a cable attached to the PC serial port that has a male 25 pin connector on the end that will attach to the MR Rack. The PC must also have Terminal Software installed that supports 115,200bps. Something like MultiExpress or Procomm will work. *** Note: If you can see the "LOGIN:" prompt, but cannot type anything it is because the software is running CTS Flow Control. MultiExpress for Windows does not allow you to turn Flow Control completely off. If using MEW, you must put a Breakout Box on the back of the rack and jumper pins 5 & 20 on the rack side of the Breakout Box. You would then plug the modem cable from the PC into the Breakout Box. ------------------------------------ 3. Setting up the 4800E Hardware The steps for first-time installation are as follows: 1. Attach the PC serial cable to the RS-232 connector on the back of the rack (located directly behind the conntroller) 2. Power on the PC and run the Terminal Program 3. The program MUST be set up for 115,200bps and NO FLOW CONTROL 4. Insert the 4800E Controller into the rack and power it on. 5. You will soon see a Welcome to 4800E message. It will also say "Press any key to start system manually...". DO NOT PRESS A KEY!!! Pressing a key will start up the controller without initiating the rack backplane. You would ONLY hit a key when starting to go into test mode. 6. The controller will boot up and begin prompting you with questions. You will need to enter the following: i. MR4800E IP Address - The Address you are assigning to the 4800E controller ii. Trap IP Address - If you are using SNMP and the MultiCommManager Software you would insert the IP of the Supervisor PC that is running SNMP and the MCM Software. iii. Gateway IP Address - The Router or Gateway IP iv. Subnet Mask - The mask your network is running v. Read and Write Communities - These are the "community" setting for SNMP administration The defaults are "public" and "public" (case sensitive). When using the MCM Software you must match the Get and Set parameters with these Read and Write communities. Remember, they are CASE SENSITIVE vi. Enter User ID and Password - These will the be Username and Password when logging into the MR4800E. - Enter any password you can remember (there is no way to recover from a forgotten password without calling Tech Support and having someone reset the controller) That is it. The controller will now summarize your settings and restart the bootup process. Let the process continue until it asks your Username. After logging in you should be at the A:\# prompt. As a simple test do the following: type: GETMODEMS Any modem cards you have installed in the rack will now show up. If they do show up, you are ready to connect the MR4800E to your network hub. -------------------------------------------------- 4. Testing the MR4800E connection on the network Attach the rack to your network hub. You must reset (reset button or remove) the controller after attaching to the hub. You will see the lights on the front of the rack go through a self test and the RJ45 lights will also begin blinking as the rack attaches to the network. After it has attached, the only RJ45 light that should be on is the LI (yellow) light. The RX light will intermittantly blink. Now go to a PC on your network (doesn't have to be your Supervisor PC at this time). You now want to PING the controller: i. PINGing the controller - Use any PING utility you have (if you have Win95 you can type "PING xxx.xxx.xxx.xxx" from a DOS window) Example: If the IP of my MR4800E is 132.160.142.100 I would type 'PING 132.160.142.100' - You should get "Reply from..." back from the MR4800E controller. If you get an error message instead, you will want to make sure you can PING other devices on your network (Gateways, Servers, etc) - Basically, if you can't PING the controller, you won't get anywhere. ------------------------------------- 5. Using TELNET and FTP You will need to use TELNET and FTP to access the controller remotely. TELNET will allow you to issue commands to the controller as if you had the serial cable plugged into the back of the rack. FTP will allow you to upload configuration files to the controller. i. TELNET to the controller - Use any TELNET application you have (again Win95 comes with a TELNET application) - TELNET to the MR4800E's IP and you will be able to Login just as when you had the serial cable plugged into the back of the rack - The main reason to TELNET to the controller is to change IP addresses for SNMP and Trap Administration ii. FTP to the controller - Use any FTP application (once again, Win95 has a DOS FTP application) - FTP to the controller. You will need to use the standard FTP commands to upload and download files to and from the controller - You will need to FTP to the controller if you want to load modem configuration files for use with the MCM software. These files MUST be uploaded to the a:\MMM directory -------------------------------------------------- 6. Install the MCM Supervisor Software Make sure you can PING the MR4800E from the PC that you are going to install the MultiCommManager software on. Set the MCM software for SNMP/Supervisor and change the Polling Time to 10 seconds. You will need to add a group and set the proper IP that matches with your MR4800E's assigned IP. Also be SURE the Get and Set communities match the Read and Write communities on your controller. Your 'IP' icon will turn Green shortly and you will be able to see your rack and modems. Change the Polling time to 1 or 2 minutes after the IP is Green. -------------------------------------------- 7. Setting up a custom configuration file The default configuration file for your modems is called 'default.cfg' and is in the a:\MMM directory on the MR4800E. To use a custom configuration file (instead of default.cfg) you will need to make one from within the MultiCommManager software, or use the same syntax that is in the ISP.CFG file that comes with the MCM software. You can then use a text editor to make a '.cfg' file instead of using the Configuration Editor in the MCM software. You then need to FTP it up to the MR4800E controller. i. Use the Configuration Editor to make (or edit) a file. ii. Attach to the MR4800E with your FTP software and go the the /MMM directory. iii. Send the .cfg up to the controller Your configuration file will now show up in the "Config File" scroll box from within the MCM software. You can now assign the configuration files to any modem you wish. Example: I want to use ISP.CFG on my modems in the MR4800E rack. First I would FTP to the controller and change to the /MMM directory, then send the ISP.CFG file up to the controller. ISP.CFG will now appear in the Set Modem Config menu option. -------------------------------------------- 8. Using the Internet to attach to a rack First of all, the rack must be on a network that is attached to the Internet with a valid IP address. Now you need to call your ISP or use your direct Internet connection: i. Use your PPP Dialler and call you ISP ii. Immediately after logging in, you will receive your assigned IP Address for that call (you will have to monitor your login script to get that IP address) iii. First try and PING the MR4800E controller iv. Once that works, you will want to TELNET to the MR4800E and type 'settrap xxx.xxx.xxx.xxx', where the xxx's are your assigned IP address for the current call v. End your Telnet session and run the MCM software vi. If the Rack's IP is already set up in the MCM software, the IP 'icon' should turn Green shortly. Many companies set up their racks behind IP firewalls. If your Supervisor PC does not have a valid IP to pass through the firewall you will not be able to TELNET or FTP to the rack, even though you may be able to PING it. ------------------------------------------- 9. Viewing the MR4800E from a Web Browser The MR4800E has a built in Web Page that allows you to reset your modems and perform some other basic tasks. In the future, the Web Page will be able to perform every function of the MR4800E. To get to the MR4800E Web Page, just use your favorite Web Browser (e.g. Netscape). Here is what you would put in the location field of your browswer: http://xxx.xxx.xxx.xxx/mmm/standard.html The xxx's are your MR4800E's IP address. --------------------------------- 10. Test Procedure To test the operation of the RJ45 jack and the internal functions of the MR4800E you need to prepare the controller by doing two things: i. Move the Test Jumper (see section 1) to the test position (closed). ii. Insert the RJ45 loopback cable into the connector on the front of the controller (included with controller) - The loopback cable crosses wires 1&3 and 2&6. You will need to attach a PC to the rack as was done in Section 3. Boot up the controller and HIT THE SPACE BAR when it says "Press any key to start system manually". Login with your supervisor username. You will go directly to the command prompt that says '[no drive mounted]#' Type: HDTEST You will now get the Test Menu. Proceed through the tests in order. An error message will appear if a test fails.