
 MultiModemManager
 +++++++++++++++++


This document contains information about how to
update your modems and controllers for the first
time using the MultiModemManager (MMM) 4.2 (or higher)
software.  Read the entire document BEFORE updating
any modems.

** NOTE:  If updating MT2834MR modems that have 3.xx firmware
   in them you MUST check the modem's firmware revision from
   within the MMM software prior to flashing the modem.

   This is because there are two types of 3.xx MR modem.  There
   is a PSTN model (dial-up only) and the standard model (has
   leased line capability).

   You must highlight each modem individually within the Modem
   Groups windows of the MMM software.  Then you would click on
   the MODEM-FIRMWARE-REVISION menu option.  Do this for EVERY
   individual 3.xx modem you plan to update.

   This problem will be fixed in a future release of the
   MultiModemManager software. (currently 6.12)

Summary:

Install the MMM 4.2 (or higher) software. 
Update modem boot code and firmware for all of your
modems using FLASHPRO.
Update the controller firmware using the MMM 4.2 (or newer)
software. 
When these three steps are completed, flash update 
of modem firmware from the MMM software can be done.

Step One -- Install FLASHPRO

If you do not have FLASHPRO installed on your
system, please install it now.  FLASHPRO is a
program that can update 1 modem with boot code or
modem code through a COM port of a computer.
FLASHPRO is included with the MMM 4.2 software.  To
install FLASHPRO, simply run FLASH.EXE found in
the directory where MMM 4.2 was in installed
(C:\MRACK is the default). FLASH.EXE is a self
extracting file and will create seven files in
the C:\MRACK directory.

Step Two -- Controller Firmware Version

To determine the version of the controller
firmware, highlight a rack and select from the menu
bar FIRMWARE - VERSION - CONTROLLER.  If the
version of the firmware is NOT 3.0 or greater, it
will need to updated.  The controller  firmware is
updated using the MMM software.

The first thing to do is highlight the rack(s) that
need the controller firmware updated.  Next,  from
the menu bar select FIRMWARE -  UPDATE - CONTROLLER.
In the Open Hxc File dialog box which appears select
the file, MR4800.hxc (included with the MMM 4.2
software) and the click OK.  Click on Yes to update
the racks with MR4800.hxc.  The software is now
updating the controller firmware and will show the
percentage in the progress bar.  The rack controller
firmware can be updated while the modems are
receiving calls.  After the controller(s) firmware is
updated the controller(s) will reset and all the
green card installed lights will come back on. If
abort is clicked during controller update the previous
version of controller firmware will remain.

Step Three -- Boot Code Version

Determine the version of the boot code for each
modem to be updated.  This can be done by sending
the command AT*FI to each modem through the online
window.  If your boot code version is NOT 20.00 for
28.8k modems or 21.00 for 14.4k modems or greater,
you need to first update the boot code.

The boot code can be updated using FLASHPRO and the
file 28BOOT.HEX for 28.8k modems or 14BOOT.HEX for
14.4k modems also found in the installation directory.
For information on how to use FLASHPRO please refer
to Flashpro.txt.  After updating the boot code the
modem's CD, 24K (14.4K) and 19.2K (96K) lights will
blink and the TEST light will be on solid.  If this
does not happen please contact technical support.
At this point you MUST update the modem firmware to
1.10c or greater for 28.8k modems or 2.10e for 14.4k
modems.

Step Four -- Modem Firmware Version

Determine the version of the modem firmware by
sending the command ATI1 through the online window
or highlight a modem and select from the menu bar
FIRMWARE - VERSION - MODEM. If the firmware is NOT
1.10c for 28.8k modems or 2.10e for 14.4k modems or
greater, you will need to update the modems.  This
may be done using FLASHPRO (this will be the last
time you will need to use FLASHPRO to update modems)
and a .hex file.  For information on how to use
FLASHPRO please refer to Flashpro.txt.  Each modem
takes approximately 3 to 4 minutes to update boot
code and modem FIRMWARE.  The modems may remain in 
the rack busied out before beginning FLASHPRO.

Step Five -- Future Updates

The next time you need to update controller or
modem firmware, you will be able to use the MMM
software instead of other methods such as FLASHPRO.
Updating with the MMM software will allow for
multiple controllers or modems to be updated at one
time.

To update modems with the MMM software:

1) Select the modem(s) to update by highlighting
them. If updating a whole rack or several racks of
modems highlight the rack(s).  The modems may
remain in the rack busied out before beginning
FLASHPRO.  When selecting the modems be sure to
select only the same type; select all MR1432s or
all MR2834s.

2) From the menu bar select FIRMWARE - UPDATE -
MODEM.  In the Open Hex File dialog box select the
.hex file to update with and click OK. The .hex
file must be 1.10c or greater for 28.8k modems or 
2.10e for 14.4k modems. Click yes to update
the modems with the selected file.

3) After handshaking is completed the Update dialog
box will respond with the number of modems which
are ready to be updated, compared to the number of
modems you selected. (If all modems are not ready
make sure the modems have correct boot code, check
the controller firmware, and make sure the modems
are not in use.)  If No is selected, close the
Update Modem Firmware dialog box and the modems
will reset.

4) Select Yes to start updating the modems.  The
software will be idle for 30 to 40 seconds and then
update the modems.  The percent completed will show
in the status bar. If you click Abort the Update
dialog box will ask if you are sure.  Select No and
the software will continue updating.  Select Yes
and the software will stop updating.  Click Close
in the Update Modem Firmware dialog box.  The
modems will remain in TEST mode, and will not be
able to be used, until the update procedure is run
again and completed.

5) After updating, the modems will reset. The
Update Modem Firmware dialog box state will change
to completed.  


