Multi-Tech RF500S Broadband Router 08/09/02 Notepad Printing Suggestion: Click the middle screen-control button located in the upper right corner of the screen before you print. It reduces the screen size. A reduced screen size prevents the text from breaking in the wrong places. If desired, change the font to Arial (Western) by highlighting the whole document and selecting Format from the Menu Bar > Font > Arial (Western) -- this change helps to improve the appearance of the printed document. Wordpad: Whenever possible, open and print this document in Wordpad. Wordpad does not create so many text wrapping problems. Change the font to Arial by highlighting all of the text, selecting Edit from the Menu Bar > Set Font > Arial. CONTENTS ----------------- Install RF500S software Uninstall RF500S software Upgrade Firmware using Web Browser Upgrade Firmware using Windows software Revision History Technical Support Copyrights and Trademarks INSTALL/UPGRADE RF500S SOFTWARE ------------------------------------------------------------ Note: If you have an older version of the RF500S software installed on your PC, uninstall it before installing the newer version. 1. Download the latest version of software from ftp://ftp.multitech.com or run Setup.exe from the CD that was shipped with your Router. Or If you are installing the software for the first time, run the Setup Wizard Setup. When the Setup Wizard starts, if you decide that you really wanted to Upgrade the software, you can Cancel when you are prompted to run the Wizard Setup. 2. Click on the RouteFinder Manager icon to configure the RF500S. 3 Click on the RouteFinder Monitor icon to monitor traffics on the RF500S. UNINSTALL RF500S SOFTWARE: -------------------------------------------------- 1. In Windows, go to Control Panel. 2. Click on Add/Remove Programs. 3. Highlight the "RouteFinder Manager xxx" entry. 4. Click on Add/Remove button. 5. Remove folder "C:\Program Files\Multi-Tech Systems\RouteFinder Manager x.xx UPGRADE FIRMWARE USING WEB BROWSER: (Must have firmware V4.58 and above). ------------------------------------------------------------------------ 1. Bring up the browser and enter the IP address of the RF500S (ie http://192.168.2.1). 2. Click the System Tools button and login as admin. The enter the admin password (the default is no password). 3. Click the Upgrade Firmware button on the left. 4. Click the Browse button and select the firmware file (ie rf500s.xxx). 5. Click the Start button. 6. When the upgrade is complete, the program will return to the main page. 7. Click on Device Information and make sure the Firmware Version is correct. 8. If there are any setup, configuration or operational problems after upgrading new firmware, press the reset button on the back and hold it until the serial LEDs blink. This will put all the settings back to factory default. UPGRADE FIRMWARE USING WINDOWS: (Use this only if your firmware is below V4.58) ---------------------------------------------------------------- 1. Make sure the latest RF500S software is installed. 2. Bring up the RouteFinder Manager. 3. Select the Available Device (i.e RF500S). 4. Click the Upgrade Firmware button. 5. Check to make sure the Firmware File Version shows the version of firmware you want to upgrade. 6. Click the Upgrade button. This will take a few minutes to complete. 7. Click OK when the Upgrade is successful. If upgrade returns error messages, exit the Manager software, turn the power off and on the RF500S box, and repeat the steps starting with Step 2. 8. Click the Save & Exit button. 9. Click Yes to Restart. 10. Press the reset button on the back and hold it for few seconds. This will put everything back to factory default with the new upgraded firmware. 11. Run the Manager or the Wizard to reconfigure the RF500S according to your ISP service. 12. Verify whether the firmware is upgraded properly by running the RouteFinder Manager. Select the Available Device. Check the top of the screen and make sure the proper version number for the firmware shows. If not, turn the power off and on your RF500S. You will have to perform Steps 2 through 11 again. REVISION HISTORY: ------------------------------ Firmware Version 4.61: (Dated 4/4/2002) - Fixed rlogin protocal NATTing problem. Problem: When LAN was using Rlogin protocol to access the internet, it would not work. - Fixed PPPoE reconnect problem after save and restart. Problem: PPPoE connection can't auto connect after save & restart device. - Fixed DHCP Renew problem on Windows 2000. Problem: When Windows 2000 workstation tried to renew DHCP, it wouldn't work if the DHCP IP address had not expired. - Fixed Async auto failover when SNTP server is running on the LAN. Problem: When an SNTP server is running on the LAN, the async auto failover did not work after the Wan ethernet is disconnected. - Fixed Web UI in WAN IP Assigned Method. Problem: Web UI could not setup Wan ethernet to obtain a public IP address. - Fixed Web remote administration and Async port connected with static IP. Problem: When async port was used and remote admin was enabled, you could NOT remotely administrate the RouteFinder. New features added: (all the new features are added in the Web UI ONLY) -------------------------------------------------------------------- - Supports 4 digits in LAN Filter. You can now enter the standard IP address x.x.x.x. - Send SNTP request only for one packet if SNTP server is normal in recent 300 seconds (previously, it would send 3 SNTP packets). - If there are no packets send/receive in the PPPoE connections and if an SNTP packet has not been received in 3 minutes, PPPoE will force a reconnect. There is a option in the Web UI to turn this on and off. - Removed Telnet configuration. Everything will be done using Web UI only. - Added support for PPTP client on the WAN ethernet port. Some ISP require PPTP to connect instead of using the PPPoE. - Added support for UPNP. This is for use in Windows XP and its messenger software. - Added support for URL blocking. You can now setup to have sites block based on URL (i.e. www.yahoo.com, www.playboy.com). - Added Support for E-mail Alert. When users try to access URL block sites, the program will alert the administrator. - Added support for logout. You can click on logout so other admin person can login right away without waiting for the program to timeout. - Added support for hosting PPTP server on the LAN. It requires opening only one port 1723. Firmware Version 4.58: --------------------------------- - Fixed idle timeout. It would not hangup when using the Async port. - Fixed a PPP connect problem that showed up when calling certain ISPs. - Fixed PPPoE connect problem that showed up when the ISP was trying to negotiate using MLPPP. - Fixed LCP NAK packet length error. - Fixed Rlogin protocol problem. - Fixed DHCP problem that showed up when using @home cable modem in Holland. - Fixed problem when entering more than six entries in the pass filter list. - Fixed problem that showed up when setting up a virtual server using port zero (DMZ). It was not handling higher port numbers properly. - Fixed some FTP file transfer problems that showed up when using PPP async dialup link. - Added to the Web UI interface: a default login name = admin and not default password. Firmware Version 4.48: ------------------------------------- - Fixed a problem that showed up when remote access was enabled and the IP was assigned by an external DHCP server. - Fixed a problem that showed up when remote access did not assign a dynamic DNS from the ISP. - Fixed a problem that showed up when using Unix traceroute and UDP. - Fixed problem that showed up with Activate PPP ACCM (LCP) negotiation. - Fixed RIP packets receive. The program would not receive any RIP packets. - Fixed a PPPoE initial connection problem with some ISP in France. - Fixed PPPoE LCP rejects that occurred if remote MRU > 1492. - Fixed PPPoE Confirm packet error check. - Fixed PPPoE reconnect problems on some ISP. - Fixed problem that occurred when Upgrade Firmware failed. - Fixed problem that occurred when using TFTP client to access TFTP server on the public Wan. - Fixed problem that occurred when mapping the virtual server using a port number higher than 24000. - Fixed problem with the mIRC pass-thru. - Fixed a loopback problem that occurred when a name was www.xxx.xxx or mail.xxx.xxx. - In telnet interface, virtual server now allows selecting Async Port. - Improved throughput performance between LAN and WAN ports. - Added support for multiple dialpad users. - Added support for multiple WOWcall users. - Added support for Netmeeting 3.x and Multi-Tech H.323 VOIP. - Added support for IPsec pass-thru. Firmware Version 4.24: ----------------------------------- - Fixed problem that occurred when the PASS filter function was enabled. - Fixed a loopback problem that occurred when the virtual server was enabled and workstations were trying to access the public IP address. - Fixed auto dial backup problem that occurred when receiving SNTP packets from private LAN. - Made firmware upgrade more reliable. - WAN Ethernet now can support multiple public IP addresses. Firmware Version 4.19: ------------------------------------ - Fixed the Ecion Diva TA compability issue. - In the Monitor program, the Hacker Log based on TCP port number displays properly. - When firmware upgrade fails, the program will notify the user and and ask user the try again - Added support for passing the Domain Name in DHCP server module. Firmware Version 4.13: --------------------------------- - When inputting more than one DNS server in the DHCP settings, the user will now get 1.0.0.0 for the 2th DNS server when acquiring IP settings from the device. - When saving IP settings, the program will now reinitialize all the global variables. - The source/destination are removed from pass/block settings. Note that the block/pass settings in the Manager program will be easier to use. - In the status section, the gateway value is now the current gateway value. - FTP PORT command retransm error bug fixed. This bug occurred when the user download a file size >100M or continuously uploading/dowloading files. - ARP storm bug fixed. This enhances the performance of the device if there are more than 12 connected computers. - TCP/IP timeout value modified. - Fixed the bug that caused the box to crash with Telnet into RF500S. - Added PPP log event codes. - PPPoE Username/Password can be a maximum of 63 bytes. - Dialup backup (remote access port) can be a maximum of 63 bytes. - Canadian Winnipeg PPPoE status display bug fixed. Software Version 7.30: ---------------------------------- - Fixed initial software install problem. This problem happened only on certain Windows 2000 and Windows XP installs. It was part of compatibility issues between Installshield and Windows. Software Version 7.29: --------------------------------- - New Installshield results in a much bigger file size. Make sure to enter both name and company name when Installshield prompts for these. Otherwise, it will NOT install. - Wizard Program: Fixed problem that occurred when clicking the Back button. - Manager Program: Fixed some misspelling errors; fixed problem that occurred when entering more than six entries in the pass filter list; include new firmware V4.58. - Monitor Program: Fixed intrusions display problem for Async port; fixed Status Tab so it displays the proper status for Wan Ethernet and Wan Async ports. Software Version 7.26: --------------------------------- - Wizard Program: Fixed some text color in Wizard setup so it shows better on LCD display; fixed some text being cutoff in the Wizard setup screen. - Manager Program:Fixed NT 4.0 install problem (Comcat.dll registry error on NT4.0); fixed bug when saving configuration file; removed Filter type in the filter settings window; removed some of the fields in Save Settings to File window; removed some of the fields in Load Settings windows; added support in virtual server mapping when port is higher 24000. Software Version 7.18: ---------------------------------- - Manager Program: Added NEC Aterm ITX80 TA strings and Ecion DIVA TA strings; fixed bugs in Pass/Block Pattern insert/display; fixed DNS settings that sometimes disappeared when entering PPP settings; when Upgrade Firmware fails, the program now displays the proper message and asks the user to try again; added an option to enter the domain name (this allows DHCP server to pass the name to the DHCP client). - Monitor Program: Displays online help messages for messages that are in the event message area; fixed the non-existent IP addresses shown in the Monitor statistic screen; when minimized, the program goes to the task bar; the monitor can now display firmware version when the device is selected. Software Version 7.14: ----------------------------------- - Manager Program: Source/Destination settings are removed; Writing/Reading waiting time is increased to allow remote dial-in configuration; Pass/Block display error bug fixed; Help in "General Settings" screen now displays; Dialup test backdoor bug fixed; PPPoE username/password can be a maximum of 63 characters. - Monitor Program: Writing/Reading waiting time is increased to allow remote dial-in configuration; added more debug information for PPPoE packets; Monitor is able to log all PPP packets. - Wizard Program: Writing/Reading waiting time is increased to allow remote dial-in configuration; PPPoE username/password can be a maximum of 63 characters. TECHNICAL SUPPORT ---------------------------------- For technical support, you may contact your authorized Multi-Tech Systems distributor, dealer, or the following Multi-Tech Systems branch offices. Country By Email By Phone France: support@multitech.fr (33) 1-64 61 09 81 India: support@multitechindia.com 91 (124) 6340778 U.K.: support@multitech.co.uk (44) 118 959 7774 U.S. & Canada: support@multitech.com (800) 972-2439 Rest of World: support@multitech.com (763) 717-5863 Internet Address: http://www.multitech.com FTP Site: ftp://ftp.multitech.com COPYRIGHT AND TRADEMARKS ------------------------------------------------- All documents and software provided herewith are Copyright (c) 2000 Multi-Tech Systems. All rights reserved. MS, Windows, Windows 95/98/Me/NT/2000 are tradenames of Microsoft Corporation. Other trademarks or tradenames used herein are properties of the respective owners.