V.34 Fax Server Appliances
Multi-Tech FaxFinder Client Software
The FaxFinder family of V.34 fax server
appliances allows you to receive faxes wherever you are as e-mails and
send faxes from any application that can print. The FaxFinder family
provides distributed faxing capabilities, over a WAN, from a corporate
office to small remote offices as well as to field sales people. In
addition, they provide secure, convenient faxing for LAN users offering
a high degree of privacy for both the sender and recipient. The
FaxFinder is available in a 1, 2, 4, and 8-port model for connecting
directly to an analog port of a T1/PRI equipped PBX, or in a 2-port
model (FF110) utilizing Direct Inward Dialing (DID).
Contents
The FaxFinder product consists of four upgradeable parts the
FaxFinder
Client, Multi-Tech Device Manager, FaxFinder Server, and modem firmware.
- The FaxFinder Client software runs on a
user’s Windows XP /
2000 / NT machine. OS Compatibility: Windows 2000 Windows NT
Workstation 4.0, and Windows XP All Distributions.
- The FaxFinder Terminal Services Client
software runs on a user’s Windows Terminal
Services machine. OS Compatibility: Windows 2000 Server,
Windows NT Server 4.0, and Windows 2003.
- The Multi-Tech Device Manager software
runs on a user’s Windows XP /
2000 / NT machine.
- The FaxFinder Server firmware that
implements the fax server functionality of the Fax Finder.
- The modem firmware on the modems of the
FaxFinder server.
- The
FF100
has one MT5634SMI POTS
modem module.
- The
FF200
has two MT5634SMI POTS
modem modules.
- The
FF220
has two MT5634SMI POTS
modem modules.
- The
FF420
has four MT5634SMI POTS
modem modules.
- The
FF820
has eight MT5634SMI POTS
modem modules.
- The
FF110
has two modems in it a MT5634ZBA-DID
modem and a MT5634SMI POTS
modem. The DID modem is connected to the DID port for inbound faxing and
the POTS modem is a loop-start inbound / outbound fax port modem
module. Each of these modem need different firmware.
f the Multi-Tech Device Manager has not been installed,
install it first. When updating to
the latest software / firmware levels, it is best to update the Device
Manager software, then modem firmware,
followed by the FaxFinder firmware, and the Client software.
Contents
To upgrade
the Multi-Tech Device Manager
- Exit the
Multi-Tech Device Manager
- Run the mt-device-manager_x_xx.exe
(where x_xx is the latest version) by double clicking on it.
- Follow
the on screen instructions to complete the update.
To update the modem
firmware, use the Update mechanism within the Multi-Tech Device Manager
software:
- Open the
Multi-Tech Device Manager Software.
- Select
the Device Status tab.
- Right
click on the FaxFinder listed whose modem’s you want to
update and select the “update” menu item.
- The
Update window will appear. Select the modem you wish to
update.
- Enter
the name of the firmware file you wish to use to update the modem (or
browse to it). DID modem
firmware is of the form: ECccnnnn.hex.
The modem module firmware is of the form: DWccnnnn.hex.
The cc is for the country code, and nnnn is for the version
number.
- After
the filename is entered, click the “Start Update”
button.
- The
update will take about two-three minutes. The status box will display
informational messages and the progress bar will show the progress of
the flash update procedure.
- When it
is done, click the close box.
To update the FaxFinder
Server firmware:
- Save the
Server Configuration File
as detailed below.
- Open the
Multi-Tech Device Manager Software.
- Select
the Device Status tab.
- Right
click on the FaxFinder you want to update and select the
“update” menu item.
- The
Update window will appear. Select FaxFinder firmware.
- Enter
the name of the firmware file you wish to use to update the FaxFinder
(or browse to it). It will be of the form XXXX_n_nn.bin
where XXXX is the model
(FF100, FF200, etc.) the firmware is for. n_nn is the version
of the firmware.
- Click
the “Start Update” button.
- The
update will take about a minute. The status box will display
informational messages that show the progress of the
procedure.
- When it
is done, click the close box.
To update the FaxFinder
Client software:
- Quit the
FaxFinder client software.
- It is best to uninstall the previous version via Add/Remove Programs in the Control Panel.
- Run the ffclient-x_x_x.msi
(where x-xx is the latest version) by double clicking on it.
- ffclient_x_xx.exe (versions before 1.9.0)
- Or Run ffclientts-x_x_x.exe
for the Terminal Services Version of the FaxFinder Client.
- ffclientts_x_xx_xx.exe for versions before 1.9.0
- Follow
the on screen instructions to complete the update.
To
save the Server Configuration File:
- Open the
Multi-Tech Device Manager Software.
- Select
the Device Status tab.
- Right
click on the FaxFinder you want to update and select the
“save configuration” menu item.
-
The Save Configuration
window will appear. It
will point you to a directory to save the Server Configuration file.
Contents
FaxFinder Client Version 1.9.2
-----------------------------------------------------------------
This is a Feature release of the FaxFinder Client
software.
New
Features and Changes
- With
this
version to the FaxFinder Client. We changed the Installer to
an
MSI install. This gives the ability to perform a push Install
of
the Client by the System Administrator. Check
the Multi-Tech Website for current documentation describing new
features.
Bug
Fixes
- Faxes could not be scheduled for 12:00 AM or 12:00 PM
- The ffsend API could cause an exception in the FaxFinder
Client,
while building pages for a send fax. If the Client tries to
access the file while it is being built an exception can occur.
- A dual monitor setup can cause an exception if the
FaxFinder is on the secondary monitor.
- Updated the Print Driver to fix problems printing PDF's
with editable fields.
Known
Problems
- CSV Import will not look for duplicates in the Client
Address Book. It simply imports all entries into the Address Book. A
later release will look for duplicates. Until then it is best to delete
the entries in the address book before importing.
- There are network access control programs that can
interfere with the operation of the Client when it attempts to connect
to a FaxFinder device. BrowseControl by
Codework, CYBERsitter by Solid
Oak Software and Kaseya's Remote Desktop Manager have
all been identified as such. There are undoubtebly many others. If you
are utilizing these types of network access control programs, you'll
need to refer to the manual or technical support from its manufacturer
to determine how to allow the Client access to ports in the range of
1500-1530.
Contents
FaxFinder Client Version 1.08.06
-----------------------------------------------------------------
This is a maintenance release of the FaxFinder Client software.
New
Features and Changes
- Check
the Multi-Tech Website for current documentation describing new
features.
- An
Option has been added to Options | Advanced Tab to
enable debug trace when having problems with Outlook Sync.
Bug
Fixes
- If during a Send Fax, the FaxFinder Server was not ready,
the connection between the FaxFinder Client and FaxFinder Server could
hang causing the Fax to fail with a Communications Failure.
- If you click the Close (X) to cancel a SendFax, the
FaxFinder Client will terminate unexpectedly.
- Improvements were made to Outlook Sync to ignore records
that could not be read because of permissions.
Known
Problems
- CSV Import will not look for duplicates in the Client
Address Book. It simply imports all entries into the Address Book. A
later release will look for duplicates. Until then it is best to delete
the entries in the address book before importing.
- There are network access control programs that can
interfere with the operation of the Client when it attempts to connect
to a FaxFinder device. BrowseControl by
Codework, CYBERsitter by Solid
Oak Software and Kaseya's Remote Desktop Manager have
all been identified as such. There are undoubtably many others. If you
are utilizing these types of network access control programs, you'll
need to refer to the manual or technical support from its manufacturer
to determine how to allow the Client access to ports in the range of
1500-1530.
Contents
FaxFinder Client Version 1.08.00
-----------------------------------------------------------------
This is a maintenance release of the FaxFinder Client software.
New
Features and Changes
- Check
the Multi-Tech Website for current documentation describing new
features.
- We
added an
option to the Send Fax Dialog. The dialog that asks "Do you wish to add
this recipient to the Address Book?, can be disabled. This feature will
be expanded in later releases.
- The
tftpclient will remain minimized unless a problem occurs. It will then
move to the front of the open windows.
- The
Main window is now resizable
- The
Fax Header Local ID can be used to set the ID of the Sending Modem when
Sending a Fax using the FaxFinder Client. The Modem ID string
is
displayed in the header information of a sent fax. For many
Fax
machines, it is the phone number of the sending fax machine.
The default is the Modem Fax ID which is set via
Modem
Configuration in the FaxFinder Server web interface. Phone
Number
will use the Identification Tab's Phone number field as the Modem ID
string. Fax Number will use the Identification
Tab's Fax number
field as the Modem ID string. It is set in File | Options |
Identification tab
- Logging
Options can be used to alter the default logging
options for the Device Manager. Normally, changes to these
options are not required, unless directed by Tech-Support. It
is set in File | Options | Logging tab
Bug
Fixes
- The performance of modifying Phone Book Entries has been
improved.
- When the Application Data Directory contained a user name
with French characters, the FaxFinder Client was unable to properly set
up the data directory.
- Send Fax did not work for Hylafax Servers.
- If the telnet userid and password does not match the
FaxFinder Server user id and password, the telnet login will fail. This
was not properly reported.
- When the Client is started at system boot, a timing problem
caused the Client to sometimes not be able to communicate with the
Print Driver
- When Windows is shut down or the user logs off, temporary
files may be left in the system temp directory. The client now cleans
up old temporary files on start up.
Known
Problems
- CSV Import will not look for duplicates in the Client
Address Book. It simply imports all entires into the Address Book. A
later release will look for duplicates. Until then it is best to delete
the entries in the address book before importing.
- There are network access control programs that can
interfere with the operation of the Client when it attempts to connect
to a FaxFinder device. BrowseControl by
Codework, CYBERsitter by Solid
Oak Software and Kaseya's Remote Desktop Manager have
all been identified as such. There are undoubtably many others. If you
are utilizing these types of network access control programs, you'll
need to refer to the manual or technical support from its manufacturer
to determine how to allow the Client access to ports in the range of
1500-1530.
Contents
FaxFinder Client Version 1.07.00
-----------------------------------------------------------------
This is a feature release of the FaxFinder Client software.
New
Features and Changes
- Check the Multi-Tech Website for current documentation
describing new features.
- This release supports Microsoft Vista
Bug
Fixes
- We relaxed the rules for SYNCING phonebooks between
FaxFinders with different versions.
Known
Problems
- CSV Import will not look for duplicates in the Client
Address Book. It simply imports all entre into the Address Book. A
later release will look for duplicates. Until then it is best to delete
the entries in the address book before importing.
- There are cases where Outlook does not properly shut down
if the client is running and has Outlook sync enabled. If the contact
folder is initially set or reset during a client session, Outlook will
still not shut down properly. The client will have to be restarted as a
workaround to this particular case.
- There are network access control programs that can
interfere with the operation of the Client when it attempts to connect
to a FaxFinder device. BrowseControl by
Codework, CYBERsitter by Solid
Oak Software and Kaseya's Remote Desktop Manager have
all been identified as such. There are undoubtably many others. If you
are utilizing these types of network access control programs, you'll
need to refer to the manual or technical support from its manufacturer
to determine how to allow the Client access to ports in the range of
1500-1530.
Contents
FaxFinder Client Version 1.06.09
-----------------------------------------------------------------
This is a maintenance revision of the FaxFinder Client
software.
New
Features and Changes
- Check the Multi-Tech Website for current documentation
describing new features.
- Added support for the FF220 and FF120
Bug
Fixes
- When a fax from the fax log is sent using RESEND, The
attachments are not added to the fax.
Known
Problems
- CSV Import will not look for duplicates in the Client
Address Book. It simply imports all entries into the Address Book. A
later release will look for duplicates. Until then it is best to delete
the entries in the address book before importing.
- There are cases where Outlook does not properly shut down
if the client is running and has Outlook sync enabled. If the contact
folder is initially set or reset during a client session, Outlook will
still not shut down properly. The client will have to be restarted as a
workaround to this particular case.
- There are network access control programs that can
interfere with the operation of the Client when it attempts to connect
to a FaxFinder device. BrowseControl by
Codework, CYBERsitter by Solid
Oak Software and Kaseya's Remote Desktop Manager have
all been identified as such. There are undoubtedly many others. If you
are utilizing these types of network access control programs, you'll
need to refer to the manual or technical support from its manufacturer
to determine how to allow the Client access to ports in the range of
1500-1530.
Contents
FaxFinder Client Version 1.06.08
-----------------------------------------------------------------
This is a maintenance revision of the FaxFinder Client
software.
New
Features and Changes
- Check the Multi-Tech Website for current documentation
describing new features.
- Added Fax Header Local ID to File | Options Identification
tab. This field can be used to set the Local ID in the Fax
header for SendFax. You can set it to your fax back number,
Phone number, or the default which is the Fax ID in the Modem
Configuration settings on the FaxFinder Server.
- Uses the phone number and or fax number (as set above) to
go along with the send fax, for the fax header.
- Changed the right-click mouse button to show the menu when
clicked on the client in the system tray.
- The address book database file was renamed from
database.pst to database.bin, because Outlook database files are named
.pst. We also suspect that Microsoft updates may be deleting
the .pst file.
- On first startup of the Client software if the File |
Options Identification tab is not filled in, the user is prompted to
add this information.
- We made some changes to the SendFax Dialog to make it
easier to use.
- Added the BoldComplete2.cpg cover page which added the From
Phone Number and From Fax fields. New cover pages will be
automatically copied into the user's application data directory [drive]:\Documents
and Settings\[userid]\Application Data\FaxFinder
Client Software\Cover Pages.
- The # character was added in the list of allowable
characters of a phone number in the Address Book Contact dialog.
- The Address Book menu was added with Add Contact
(duplicated in Edit | Add Contact); Import and Export. Import
and Export are used to import/export the Address Book as a delimited
file. You may Export the Address Book as comma, semi-colon,
colon, or a tab delimited csv file. You may Import a
delimited file into the address book. The import process will
not check for or update duplicate entries. The best
method for use is to create an address book that has all the desired
entries; export it from the database software it is in; and then import
it into an empty Address Book. When importing, you can create
an Import template to define field mapping to the Client Address Book,
or if Importing from Outlook, use the installed template
Outlook_addressbook_template for comma delimited import of an Outlook
generated comma delimited file.
Bug
Fixes
- Only the first page of multiple page tiff files was being
sent.
- Fixed a problem where a semicolon in a file name passed to
the client by the print driver caused the client to incorrectly list
the file name in the documents list and raise an exception when trying
to send the fax.
- The BoldComplete cover page had default fonts which caused
text to be truncated. Note: the updated cover page
will be copied into the Install directory [drive]:\Documents
and Settings\[userid]\Application Data\FaxFinder
Client Software\Cover Pages. If the BoldComplete.cpg file was
updated, It can be edited in the Cover Page Editor to make the changes
to the font sizes, and saved as a new name.
- Added a right click menu for the tray icon to make it
similar to most tray icons.
- The print driver is now installed under the port name of
FFPortCR instead of IcePortCR to avoid conflicts with other products
utilizing the Black Ice print drivers.
-
Known
Problems
- There are cases where Outlook does not properly shut down
if the client is running and has Outlook sync enabled. If the contact
folder is initially set or reset during a client session, Outlook will
still not shut down properly. The client will have to be restarted as a
workaround to this particular case.
- There are network access control programs that can
interfere with the operation of the Client when it attempts to connect
to a FaxFinder device. BrowseControl by
Codework, CYBERsitter by Solid
Oak Software and Kaseya's Remote Desktop Manager have
all been identified as such. There are undoubtedly many others. If you
are utilizing these types of network access control programs, you'll
need to refer to the manual or technical support from its manufacturer
to determine how to allow the Client access to ports in the range of
1500-1530.
Contents
FaxFinder Client Version 1.06.02
-----------------------------------------------------------------
This is a feature revision of the FaxFinder Client software.
New
Features and Changes
- Added support for the FF420 and FF820 FaxFinder
products.
Bug
Fixes
- Fixed problem where the cover page subject and notes
information was truncated if a quote mark appeared.
Contents
FaxFinder Client Version 1.05.08
-----------------------------------------------------------------
This is a maintenance revision of the FaxFinder Client
software.
New
Features and Changes
- Added support for Windows terminal server
machines.
- Added logging management features to the Options
dialog.
- Added removal of print driver temporary files and
removal of tiff files associated with deleted fax log
entries.
- Added support for selecting global contacts for Outlook
synchronization.
- Added the ability to change parameters when re-sending a
fax from the fax log.
Bug
Fixes
- Fixed issue where domain users were unable to run the
client and send faxes.
- Fixed inability to synchronize with Outlook 97
applications.
- Fixed a tabbing problem in the Send Fax Page.
Contents
FaxFinder Client Version 1.05
-----------------------------------------------------------------
This is a feature revision of the FaxFinder Client software.
New
Features and Changes
- Added the Outlook Synch feature. This allows you
to synchronize the FaxFinder Client Phone book with your Outlook
Contacts. See the document FaxFinder
Outlook Synchronization.htm for details. Future
revisions will add importing a phone book using comma delimited format.
- Added Hylafax support for the MA3120.
- Added Ctrl-c copy and Ctrl-v paste to the Phone Number and
Name fields.
- Added changes to allow Domain users to use the
Client. We moved the printer driver temporary files into the
user domain (instead of Windows temp).
Bug
Fixes
- You couldn't add special characters to an existing fax
number.
- When windows is shutdown normally and the FaxFinder Client
is running, log files were not being deleted.
Contents
FaxFinder Client Version 1.04
-----------------------------------------------------------------
Bug
Fixes
- Entering a CR Carriage Return while editing the Cover Page
Description in the Send Fax Dialog will cause the Fax to be canceled.
New
Features and Changes
- Removed the Update functionality with the introduction of
the FaxFinder/CallFinder Manager.
- Added the ability to enter a domain name for a FaxFinder
Server as well as entering it by IP Address.
- Added Date time format for International users.
- All Failed Send Faxes will be re-queued. Where
previously a failed fax was sent to the fax log after one try.
- Allow special characters in the phone number field (- , ; !
@ $ ^ &)
- Increase the allowed characters in the Subject line of the
Cover Page to 120 (from 40).
Known
Problems
- In Windows XP the FaxFinder Client must be Installed with
Administrator privileges. There is a work around available to
allow users without Administrator rights to use the Client.
See FaxFinder_Domain_Users_fix.htm
FaxFinder Client Version
1.02-----------------------------------------------------------------
Bug
Fixes
New
Features and Changes
Contents
For technical support, you may contact your authorized
Multi-Tech Systems distributor, dealer or the following Multi-Tech
Systems branch offices.
Contents
All documents and software provided herewith are Copyright (c)
2005 Multi-Tech Systems. All rights reserved. MS, Windows,
Windows 95, Windows NT are trade names of Microsoft
Corporation. Other trademarks or trade names used herein are
properties of the respective owners.
Contents