V.34 Fax Server Appliances

Multi-Tech FaxFinder x20 Client Software

Contents

• Introduction
• Hardware Description
• Update
• Revision History
• Support Options
• Copyrights and Trademarks

Introduction

The FaxFinder family of V.34 fax server appliances allows you to receive faxes wherever you are as e-mails and send faxes from any application that can print. The FaxFinder family provides distributed faxing capabilities, over a WAN, from a corporate office to small remote offices as well as to field sales people. In addition, they provide secure, convenient faxing for LAN users offering a high degree of privacy for both the sender and recipient. The FaxFinder is available in a 1, 2, 4, and 8-port model for connecting directly to an analog port of a T1/PRI equipped PBX.

The FaxFinder x20 Client Software is for use with the following models of FaxFinder servers; FF100, FF110, FF120, FF200, FF220, FF420 and FF820.

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Hardware Description

The FaxFinder system consists of four upgradeable parts; the FaxFinder Client, Multi-Tech Device Manager, FaxFinder Server and Modem firmware internal to the FaxFinder Server.

1. The FaxFinder Client software runs on a user’s Windows 8 / Windows 7 / Vista / XP  workstations. We have a 32 bit (x86)  version and a 64 bit (x64) version of the FaxFinder x20 Client.
2. The FaxFinder Terminal Services Client software runs on a user’s Windows 2003 or 2008 server running Terminal Services.  We have a 32 bit (x86) version and a 64 bit (x64) version of the FaxFinder x20 Client.
3. The Multi-Tech Device Manager software runs on all versions of Windows (from XP/2000 and newer).  For 64 bit versions, this application installs in the "Programs Files (x86)" folder.
4. The FaxFinder Server firmware that implements the fax server functionality of the Fax Finder.
5. The modem firmware internal to the FaxFinder Server. The model of FaxFinder Server dictates how many modems are in the server. 
• The FF100 has one MT5634SMI-V92 modem module.
• The FF120 has one MT5634SMI-V92 modem module.
• The FF200 has two MT5634SMI-V92 modem modules.
• The FF220 has two MT5634SMI-V92 modem modules.
•  The FF420 has four MT5634SMI-V92 modem modules.
• The FF820 has eight MT5634SMI-V92 modem modules.
• The FF110 has two modems in it. The MT5634ZBA-DID modem and a MT5634SMI-V92 modem.

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Update

• Multi-Tech Device Manager Software
• Modem Firmware
• FaxFinder Server Firmware
• FaxFinder Client Software
• Save the FaxFinder Configuration File

To upgrade the Multi-Tech Device Manager 

1. Exit the Multi-Tech Device Manager
2. Run the mt-device-manager_x_xx.exe (where x_xx is the latest version) by double clicking on it.
3. Follow the on screen instructions to complete the update.

To update the modem firmware, use the Update mechanism within the Multi-Tech Device Manager software:

1. Open the Multi-Tech Device Manager Software. 
2. Select the Device Status tab. 
3. Right click on the FaxFinder listed whose modem’s you want to update and select the “update” menu item. 
4. The Update window will appear. Select the modem you wish to update. 
5. Enter the name of the firmware file you wish to use to update the modem (or browse to it). DID modem firmware is of the form: ECccnnnn.hex. The modem module firmware is of the form: DWccnnnn.hex. The cc is for the country code, and nnnn is for the version number. 
6. After the filename is entered, click the “Start Update” button. 
7. The update will take about two-three minutes. The status box will display informational messages and the progress bar will show the progress of the flash update procedure. 
8. When it is done, click the close box.

To update the FaxFinder Server firmware: 

1. Save the Server Configuration File as detailed below.
2. Open the Multi-Tech Device Manager Software. 
3. Select the Device Status tab.
4. Right click on the FaxFinder you want to update and select the “update” menu item. 
5. The Update window will appear. Select FaxFinder firmware.
6. Enter the name of the firmware file you wish to use to update the FaxFinder (or browse to it). It will be of the form XXXX_n_nn.bin where XXXX is the model (FF100, FF200, etc.) the firmware is for.  n_nn is the version of the firmware.
7. Click the “Start Update” button. 
8. The update will take about a minute. The status box will display informational messages that show the progress of the procedure. 
9. When it is done, click the close box.

To update the FaxFinder Client software:

1. Quit the FaxFinder client software.
2. It is best to uninstall the previous version via Add/Remove Programs in the Control Panel.
   
3. Run the ffclient-x_x_x.msi (where x-xx is the latest version) by double clicking on it.
1. ffclient_x_xx.exe (versions before 1.9.0)
   
4. Or Run ffclientts-x_x_x.exe for the Terminal Services Version of the FaxFinder Client. 
1. ffclientts_x_xx_xx.exe for versions before 1.9.0
5. Follow the on screen instructions to complete the update. 

To save the Server Configuration File:

1. Open the Multi-Tech Device Manager Software.
2. Select the Device Status tab.
3. Right click on the FaxFinder you want to update and select the “save configuration” menu item. 

4. The Save Configuration window will appear.   It will point you to a directory to save the Server Configuration file.

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Revision History

FaxFinder Client Version 1.9.6  -----------------------------------------------------------------

This is a Maintenance release of the FaxFinder Client software.

New Features and Changes

• Added 64-bit support with new print capture communication
• Better error handling for some Outlook sync issues

• Changed cover page generation to use a numeric month

  Updated Black Ice printer driver to 10.32  

Bug Fixes

• Fixed default FillOrder tag value for user-provided TIFFs

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FaxFinder Client Version 1.9.2  -----------------------------------------------------------------

This is a Feature release of the FaxFinder Client software.

New Features and Changes

• With this version to the FaxFinder Client.  We changed the Installer to an MSI install.  This gives the ability to perform a push Install of the Client by the System Administrator.  

Bug Fixes

• Faxes could not be scheduled for 12:00 AM or 12:00 PM
• The ffsend API could cause an exception in the FaxFinder Client, while building pages for a send fax.  If the Client tries to access the file while it is being built an exception can occur.
• A dual monitor setup can cause an exception if the FaxFinder is on the secondary monitor.
• Updated the Print Driver to fix problems printing PDF's with editable fields.

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FaxFinder Client Version 1.08.06  -----------------------------------------------------------------

This is a Maintenance release of the FaxFinder Client software.

New Features and Changes

• An Option has been added to Options | Advanced Tab to enable debug trace when having problems with Outlook Sync.

Bug Fixes

• If during a Send Fax, the FaxFinder Server was not ready, the connection between the FaxFinder Client and FaxFinder Server could hang causing the Fax to fail with a Communications Failure.
• If you click the Close (X) to cancel a SendFax, the FaxFinder Client will terminate unexpectedly.
• Improvements were made to Outlook Sync to ignore records that could not be read because of permissions. 

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FaxFinder Client Version 1.08.00  -----------------------------------------------------------------

This is a maintenance release of the FaxFinder Client software.

New Features and Changes

• We added an option to the Send Fax Dialog. The dialog that asks "Do you wish to add this recipient to the Address Book?, can be disabled. This feature will be expanded in later releases.
• The tftpclient will remain minimized unless a problem occurs. It will then move to the front of the open windows.
• The Main window is now resizable
• The Fax Header Local ID can be used to set the ID of the Sending Modem when Sending a Fax using the FaxFinder Client.  The Modem ID string is displayed in the header information of a sent fax.  For many Fax machines, it is the phone number of the sending fax machine.  The default is the Modem Fax ID which is set via Modem Configuration in the FaxFinder Server web interface.  Phone Number will use the Identification Tab's Phone number field as the Modem ID string.  Fax Number will use the Identification Tab's Fax number field as the Modem ID string.  It is set in File | Options | Identification tab
• Logging Options can be used to alter the default logging options for the Device Manager.  Normally, changes to these options are not required, unless directed by Tech-Support.   It is set in File | Options | Logging tab

Bug Fixes

• The performance of modifying Phone Book Entries has been improved.
• When the Application Data Directory contained a user name with French characters, the FaxFinder Client was unable to properly set up the data directory.
• Send Fax did not work for Hylafax Servers.
• If the telnet userid and password does not match the FaxFinder Server user id and password, the telnet login will fail. This was not properly reported.
• When the Client is started at system boot, a timing problem caused the Client to sometimes not be able to communicate with the Print Driver
• When Windows is shut down or the user logs off, temporary files may be left in the system temp directory. The client now cleans up old temporary files on start up.

FaxFinder Client Version 1.07.00  -----------------------------------------------------------------

This is a feature release of the FaxFinder Client software.

New Features and Changes

• This release supports Microsoft Vista

Bug Fixes

• We relaxed the rules for SYNCING phonebooks between FaxFinders with different versions. 

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FaxFinder Client Version 1.06.09  -----------------------------------------------------------------

This is a maintenance revision of the FaxFinder Client software.

New Features and Changes

• Added support for the FF220 and FF120

Bug Fixes

• When a fax from the fax log is sent using RESEND, The attachments are not added to the fax.

Known Problems

• CSV Import will not look for duplicates in the Client Address Book. It simply imports all entries into the Address Book. A later release will look for duplicates. Until then it is best to delete the entries in the address book before importing.
• There are cases where Outlook does not properly shut down if the client is running and has Outlook sync enabled. If the contact folder is initially set or reset during a client session, Outlook will still not shut down properly. The client will have to be restarted as a workaround to this particular case.

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FaxFinder Client Version 1.06.08  -----------------------------------------------------------------

This is a maintenance revision of the FaxFinder Client software.

New Features and Changes

• Added Fax Header Local ID to File | Options Identification tab.  This field can be used to set the Local ID in the Fax header for SendFax.  You can set it to your fax back number, Phone number, or the default which is the Fax ID in the Modem Configuration settings on the FaxFinder Server.
• Uses the phone number and or fax number (as set above) to go along with the send fax, for the fax header.
• Changed the right-click mouse button to show the menu when clicked on the client in the system tray. 
• The address book database file was renamed from database.pst to database.bin, because Outlook database files are named .pst.  We also suspect that Microsoft updates may be deleting the .pst file.
• On first startup of the Client software if the File | Options Identification tab is not filled in, the user is prompted to add this information.
• We made some changes to the SendFax Dialog to make it easier to use.
• Added the BoldComplete2.cpg cover page which added the From Phone Number and From Fax fields.  New cover pages will be automatically copied into the user's application data directory [drive]:\Documents and Settings\[userid]\Application Data\FaxFinder Client Software\Cover Pages.  
• The # character was added in the list of allowable characters of a phone number in the Address Book Contact dialog.
• The Address Book menu was added with Add Contact (duplicated in Edit | Add Contact); Import and Export.  Import and Export are used to import/export the Address Book as a delimited file.  You may Export the Address Book as comma, semi-colon, colon, or a tab delimited csv file.  You may Import a delimited file into the address book.  The import process will not check for or update  duplicate entries.  The best method for use is to create an address book that has all the desired entries; export it from the database software it is in; and then import it into an empty Address Book.  When importing, you can create an Import template to define field mapping to the Client Address Book, or if Importing from Outlook, use the installed template Outlook_addressbook_template for comma delimited import of an Outlook generated comma delimited file.

Bug Fixes

• Only the first page of multiple page tiff files was being sent.
• Fixed a problem where a semicolon in a file name passed to the client by the print driver caused the client to incorrectly list the file name in the documents list and raise an exception when trying to send the fax.
• The BoldComplete cover page had default fonts which caused text to be truncated. Note: the updated cover page will be copied into the Install directory [drive]:\Documents and Settings\[userid]\Application Data\FaxFinder Client Software\Cover Pages.  If the BoldComplete.cpg file was updated, It can be edited in the Cover Page Editor to make the changes to the font sizes, and saved as a new name.
• Added a right click menu for the tray icon to make it similar to most tray icons.
• The print driver is now installed under the port name of FFPortCR instead of IcePortCR to avoid conflicts with other products utilizing the Black Ice print drivers. 

Known Problems

• There are cases where Outlook does not properly shut down if the client is running and has Outlook sync enabled. If the contact folder is initially set or reset during a client session, Outlook will still not shut down properly. The client will have to be restarted as a workaround to this particular case.

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FaxFinder Client Version 1.06.02  -----------------------------------------------------------------

This is a feature revision of the FaxFinder Client software.

New Features and Changes

• Added support for the FF420 and FF820 FaxFinder products.  

Bug Fixes

• Fixed problem where the cover page subject and notes information was truncated if a quote mark appeared.

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FaxFinder Client Version 1.05.08  -----------------------------------------------------------------

This is a maintenance revision of the FaxFinder Client software.

New Features and Changes

• Added support for Windows terminal server machines.  
• Added logging management features to the Options dialog.
• Added removal of print driver temporary files and  removal of tiff files associated with deleted fax log entries.
• Added support for selecting global contacts for Outlook synchronization.
• Added the ability to change parameters when re-sending a fax from the fax log.

Bug Fixes

• Fixed issue where domain users were unable to run the client and send faxes.
• Fixed inability to synchronize with Outlook 97 applications.
• Fixed a tabbing problem in the Send Fax Page.

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FaxFinder Client Version 1.05 -----------------------------------------------------------------

This is a Feature revision of the FaxFinder Client software.

New Features and Changes

• Added the Outlook Synch feature.  This allows you to synchronize the FaxFinder Client Phone book with your Outlook Contacts.  See the document FaxFinder Outlook Synchronization.htm for details.  Future revisions will add importing a phone book using comma delimited format.
• Added Hylafax support for the MA3120.
• Added Ctrl-c copy and Ctrl-v paste to the Phone Number and Name fields.
• Added changes to allow Domain users to use the Client.  We moved the printer driver temporary files into the user domain (instead of Windows temp).

Bug Fixes

• You couldn't add special characters to an existing fax number. 
• When windows is shutdown normally and the FaxFinder Client is running, log files were not being deleted.

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FaxFinder Client Version 1.04 -----------------------------------------------------------------

Bug Fixes

• Entering a CR Carriage Return while editing the Cover Page Description in the Send Fax Dialog will cause the Fax to be canceled.

New Features and Changes

• Removed the Update functionality with the introduction of the FaxFinder/CallFinder Manager.
• Added the ability to enter a domain name for a FaxFinder Server as well as entering it by IP Address.
• Added Date time format for International users.
• All Failed Send Faxes will be re-queued.  Where previously a failed fax was sent to the fax log after one try.
• Allow special characters in the phone number field (- , ; ! @ $ ^ &)
• Increase the allowed characters in the Subject line of the Cover Page to 120 (from 40).
  

Known Problems

• In Windows XP the FaxFinder Client must be Installed with Administrator privileges.  There is a work around available to allow users without Administrator rights to use the Client.  See FaxFinder_Domain_Users_fix.htm

FaxFinder Client Version 1.02-----------------------------------------------------------------

New Features and Changes

• Column headers can now be clicked to sort list contents

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Support Options

Contacting Multi-Tech Support

In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web portal allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more. Support case requests are monitored from 8:00 am to 5:00 pm CT, Monday through Friday (except holidays), and are handled in the order they are received.

Online Web Portal

Create an account and submit a case, or view your existing cases on the Support Portal.

Knowledge Base

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech products. Search the Knowledge Base

Technical Support

Visit our main Support page for all of our support services: Technical Support
Access our: FTP Site

Your Location: By Email, By Phone

Europe, Middle East, Africa: support@multitech.co.uk +(44) 118 959 7774

U.S., Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863

Warranty

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Copyrights and Trademarks

All documents and software provided herewith are Copyright (c) 2005 Multi-Tech Systems. All rights reserved.  MS, Windows, Windows 95, Windows NT are trade names of Microsoft Corporation.  Other trademarks or trade names used herein are properties of the respective owners.

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